How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Freedom Mobile phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then 0# until transferred
Below are some clips we've found from Freedom Mobile's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Freedom Mobile.
Freedom Mobile.
Have you heard about our price freeze promise? While other service providers are raising their rates, we're making sure your plan price stays the same.
At Freedom, we guarantee the price of your current or new wireless rate plan.
Will never increase. To learn more, visit freedom mobile dot c a forward slash promise.
Hey. Did you know?
Freedom Mobile now offers customer support over iMessage, WhatsApp, and SMS.
Select the option when you hear the prompt.
Please enter the Freedom mobile phone number that you'd like to about today."
Excerpt from a call with Freedom Mobile
Monday, March 25, 2024 6:24 PM
What are the hours and when should I call?
Freedom Mobile operates the call center for this 877-946-3184 phone number Mon-Sun 8am-1am ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 114 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Freedom Mobile phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Freedom Mobile staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Freedom Mobile is Saturday.The most busy day to call is Wednesday, which averages 210% more phone calls by comparison.Again, this is based on a sample of 114 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call Freedom Mobile
In summation, the best day to call Freedom Mobile is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Freedom Mobile staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
More Freedom Mobile Customer Service Contacts
There are of course other ways to contact Freedom Mobile customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Freedom Mobile customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Freedom Mobile's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Freedom Mobile agent. This phone number is Freedom Mobile's best phone number because 3,564 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-946-3184 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Freedom Mobile first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Freedom Mobile has 3 phone numbers. It's not always clear what is the best way to talk to Freedom Mobile representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Freedom Mobile. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Freedom Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.