Does First Choice Power offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sat 7:30am-8pm CST.The least busy day is Tuesday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 17 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for First Choice Power below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this First Choice Power phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait
What are the hours and when should I call?
First Choice Power operates the call center for this 866-469-2464 phone number Mon-Sat 7:30am-8pm CT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the First Choice Power call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this First Choice Power phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like First Choice Power staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call First Choice Power is Tuesday.The most busy day to call is Friday.Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call First Choice Power is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that First Choice Power staffs the call center well on Tuesday.
Why Customers Call First Choice Power
If you have time to do a bit of reading before you call First Choice Power, we recommend you read over some of our problem-specific articles.
Yes, First Choice Power offers a convenient mobile app for managing your account. Our mobile app is designed to provide you with easy access to your account information anytime, anywhere. With the app, you can view and pay your bills, monitor your energy usage, keep track of your payment history, and receive important notifications and alerts. It also allows you to report outages, contact customer service, and access helpful resources and energy-saving tips. Our user-friendly app is available for both iOS and Android devices, ensuring a seamless experience for all our customers. Download the First Choice Power mobile app today and take control of your energy usage with just a few taps.
Yes, you can switch to First Choice Power even if you have solar panels. First Choice Power welcomes customers with solar panels and offers various plans and options to meet their unique needs. When you switch to First Choice Power, you can continue to enjoy the benefits of your solar panel system while also benefiting from our competitive electricity rates and outstanding customer service. Our knowledgeable team can assist you in understanding how your solar panels will integrate with our services and billing. Whether you choose a fixed-rate or renewable energy plan, switching to First Choice Power with solar panels is a seamless process that allows you to save money and make a positive impact on the environment.
Click the link above to get answers to just about any First Choice Power customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Conclusion and closing notes
This is First Choice Power's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a First Choice Power agent. This phone number is First Choice Power's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-469-2464 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call First Choice Power first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, First Choice Power has 1 phone number. It's not always clear what is the best way to talk to First Choice Power representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for First Choice Power. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like First Choice Power. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.