Duolingo, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Duolingo customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with Duolingo?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Duolingo, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
There are several ways to contact Duolingo customer support. The best way to contact customer support depends on the issue you are experiencing. If you need help immediately, give them a call. If you have a question that is not urgent, email them. If you need help with your account or a specific lesson, use live chat or submit a form. If you cannot find the answer to your question on the Duolingo website, visit the forums. And if you want to let customer support know about a problem you are having, send them a message on Facebook, Twitter, or Instagram.
With Duolingo, all charges are generally final and non-refundable. If you cancel a subscription, you are not eligible for a refund for your unused period. You may, however, get a refund within 48 hours of your transaction date. Follow these steps to request a refund.
This article discusses Duolingo and the steps needed to change the main language. Steps are given to accomplish this on the Web as well as on both iOS devices and Android devices. Reaching out to Duolingo for help is also mentioned.
Click the link above to get answers to just about any Duolingo customer service question, including step by step guides for the most complex issues. Or detail your problem below and we will get you answers instantly.
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Conclusion and closing notes
You came here to see Duolingo's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Duolingo agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Duolingo anyways and help you with your issue. Over the last 18 months, 4,200 customers like you have come in search of a phone number for Duolingo and helped us confirm they don't have one. Common reasons that people try to call Duolingo customer support department include Technical Support, Problem With a Download, Recover Disabled Account, In-App Purchase, Refund a Charge and other customer service issues. Rather than trying to call Duolingo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or twitter. Unfortunately, right now Duolingo doesn't have any phone numbers. It's not always clear what is the best way to talk to Duolingo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If Duolingo Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Duolingo, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Duolingo customers like yourself.
GetHuman does not provide call center services or customer support operations for Duolingo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Duolingo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.