A:Must choose an option 1-3.Our free phone can also navigate phone menus to get a live human at Carvana for you.
Q:
Does Carvana offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 8am-9pm EST.The least busy day is Sunday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 45 seconds.The longest hold times are on Thursday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Carvana below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Carvana phone number to document the phone system.
Here is how our research team describes the way the Carvana phone system greets you: We're unable to match your phone number to an existing account. If you know the phone number associated with the account you're calling about, please press 1. If you don't have an account with Carvana or if you don't know the phone number associated with the account you're calling about, please press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-3.
Below are some clips we've found from Carvana's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Carvana, where we'll drive you happy With Carvana, you can shop one hundred percent online from anywhere.
Finance, trade in, or sell your current car to us and schedule as soon as next day delivery or pickup at one of our car vending machines.
And for added peace of mind, every Carvana vehicle we sell comes with a seven day return policy.
Giving you the time to ensure that it fits your life.
We are unable to match your phone number to an existing account.
If you know the phone number associated with the account you're calling about, please press one.
If you don't have an account with Carvana, or if you don't know the phone number associated with the account you're calling about, please press two.
For quality assurances purposes, this call may be recorded."
Excerpt from a call with Carvana
Thursday, January 25, 2024 7:42 PM
They may need the phone number on your account
"Thank you for calling Carvana, where we'll drive you happy.
With Carvana, you can shop one hundred percent online from anywhere, finance, trade in, or sell your current car to us and schedule as soon as next day delivery or pickup at one of our car vending machines.
And for added peace of mind, every Carvana vehicle we sell comes with a seven day return policy.
Giving you the time to ensure that it fits your life.
We are unable to match your phone number to an existing account.
If you know the phone number associated with the account you're calling about, please press one.
If you don't have an please enter the ten digit phone number associated with the account you're calling about, associated with your account or press pound for more options."
Excerpt from a call with Carvana
Sunday, December 8, 2024 3:24 PM
They may ask you to enter information with the dial pad
"Thank you for calling Carvana, where we'll drive you happy.
With Carvana, you can shop one hundred percent online from anywhere.
Finance, trade in, or sell your current car to us and schedule as soon as next day delivery or pickup at one of our car vending machines.
And for added peace of mind, every Carvana vehicle we sell comes with a seven day return policy.
Giving you the time to ensure that it fits your life.
We are unable to match your phone number to an existing account. If you know the phone number associated the account you're calling about, please please enter the"
Excerpt from a call with Carvana
Friday, September 20, 2024 6:10 PM
The first phone menu
"Thank you for calling Carvana, where we'll drive you happy.
With Carvana, you can shop one hundred percent online from anywhere.
Finance, trade in, or sell your current car to us and schedule as soon as next day delivery or pickup at one of our car vending machines.
And for added peace of mind, every Carvana vehicle we sell comes with a seven day return policy.
Giving you the time to ensure that it fits your life.
We are unable to match your phone number to an existing account.
Have you already placed your order?
Selling a vehicle to Carvana? Press three.
Have questions about your upcoming pickup or delivery appointment?
Press four. Already received delivery of your vehicle?
Press five. Are you a Carvana partnered loan office?
Press six.
If you know the phone number associated with the account you're calling about, please press one.
If you don't have an account with Carvana, or if you don't know the phone number associated with the account you're calling about, please press two.
Looking to buy a vehicle from Carvana? Press one."
Excerpt from a call with Carvana
Wednesday, May 29, 2024 5:56 PM
After you press 3
"Selling a vehicle to Carvana? Press three.
If you are selling and buying a vehicle from Carvana, press one.
If you are just looking to sell your vehicle, or if you have questions about your scheduled sell to Carvana pickup or drop off, press two."
Excerpt from a call with Carvana
Friday, April 5, 2024 10:09 PM
What are the hours and when should I call?
Carvana operates the call center for this 800-333-4554 phone number Mon-Sun 8am-9pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 2,260 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Carvana call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Carvana phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Carvana staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Carvana is Sunday.The most busy day to call is Tuesday, which averages 134% more phone calls by comparison.Again, this is based on a sample of 2,260 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday, which is 680% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Carvana is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Carvana staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Carvana
If you have time to do a bit of reading before you call Carvana, we recommend you read over some of our problem-specific articles.
Carvana provides a hassle-free car buying experience by leveraging online technology. To buy a car from Carvana, start by browsing their extensive inventory online. Once you find your desired vehicle, you can either pay the full amount upfront or opt for financing. Carvana offers a financing application that allows you to get pre-qualified and find the best financing options for you. After making your purchase, Carvana will deliver the car straight to your door, or you can choose to pick it up from one of their car vending machines, depending on your location. Carvana also offers a 7-day return policy, allowing you to test drive the vehicle and ensuring it meets your expectations. With Carvana, the entire car buying process can be completed online, providing convenience and transparency without the traditional dealership experience.
Carvana delivers vehicles to customers nationwide. Whether you're in a small town or a bustling city, we strive to provide our services across the United States. Our extensive delivery network ensures that customers from coast to coast can conveniently purchase a car from our online inventory. Simply browse our website, find your desired vehicle, complete the online purchase process, and we'll deliver the car right to your doorstep. This nationwide reach allows us to bring the Carvana experience to as many people as possible, providing a hassle-free and convenient way to buy a car without having to visit a dealership. With our commitment to delivering vehicles across the country, Carvana is there for customers wherever they may be.
Carvana offers various financing options to cater to different needs and budgets. Customers can choose from a range of financing partners, including Carvana Auto Finance, Ally, and several local and national banks. The company provides competitive rates and flexible terms to make purchasing a car easier and more affordable. To explore the available options, customers can start the pre-qualification process online, which involves filling out a simple form to obtain personalized financing terms. This process has no impact on credit scores and allows customers to see their available financing options. Carvana aims to provide convenient and hassle-free financing solutions, ensuring customers can find the right payment plan that suits their individual preferences and financial situation.
Click the link above to get answers to just about any Carvana customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Carvana, and their purpose. Are any of these similar to the reason you are trying to call?
License plate delivery inquiry: "Is that where my license plates are gonna be delivered?"
- From a call lasting 4m 54s , Dec 8, 2024 4:18 PM
Financing vehicle details: "I just wanna to be sure."
- From a call lasting 11m 9s , Dec 8, 2024 3:24 PM
Payment verification inquiry: "I just wanted to verify that the transaction was canceled and that I would still be eligible for receiving that money back."
- From a call lasting 19m 44s , Dec 7, 2024 10:53 PM
Selling car payment assurance: "I just wanna make sure that I will get my money and how long it's gonna take to get into my account."
- From a call lasting 14m 30s , Dec 6, 2024 4:54 PM
Information about why customers call Carvana is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Carvana provides this option.
Conclusion and closing notes
This is Carvana's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Carvana agent. This phone number is Carvana's best phone number because 1,494 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-333-4554 include and other customer service issues. Rather than trying to call Carvana first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Carvana has 1 phone number. It's not always clear what is the best way to talk to Carvana representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Carvana. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Carvana. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.