Does Bob's Discount Furniture offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sat 6am-8pm EST.The least busy day is Saturday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Tuesday, and the shortest are on Wednesday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Dial "0" as soon as "Bob" starts talking on the message · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Bob's Discount Furniture below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Bob's Discount Furniture phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Dial "0" as soon as "Bob" starts talking on the message
Below are some clips we've found from Bob's Discount Furniture's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Bob's Discount Furniture customer support.
If you are calling to track, schedule, or reschedule a delivery or service, please press one.
To speak to customer support about an existing order, please press two."
Excerpt from a call with Bob's Discount Furniture
Tuesday, June 4, 2024 2:03 PM
The first phone menu
"Thank you for calling Bob's Discount Furniture customer support.
If you are calling to track, schedule, or reschedule a delivery or service, please press one.
To speak to customer support about an existing order, please press two."
Excerpt from a call with Bob's Discount Furniture
Tuesday, June 4, 2024 2:03 PM
What are the hours and when should I call?
Bob's Discount Furniture operates the call center for this 860-474-1000 phone number Mon-Sat 6am-8pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 244 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Bob's Discount Furniture call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Bob's Discount Furniture phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Bob's Discount Furniture staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Bob's Discount Furniture is Saturday.The most busy day to call is Friday, which averages 145% more phone calls by comparison.Again, this is based on a sample of 244 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Bob's Discount Furniture is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Bob's Discount Furniture staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Bob's Discount Furniture
If you have time to do a bit of reading before you call Bob's Discount Furniture, we recommend you read over some of our problem-specific articles.
Bob's Discount Furniture is a reputable furniture retailer offering quality and affordable products to customers across the United States. Established in 1991 by Bob Kaufman, the company has grown to become one of the leading discount furniture providers. At Bob's, customers can find a wide range of home furnishings, including sofas, beds, dining sets, mattresses, and home decor items. Our focus is on providing value to our customers by offering stylish and durable furniture at discounted prices. With multiple showrooms and an online store, we strive to make furniture shopping convenient and accessible. We take pride in our exceptional customer service, hassle-free delivery options, and various financing plans, ensuring a satisfying shopping experience for every customer. Choose Bob's Discount Furniture for affordable and quality furniture that transforms your home without breaking the bank.
Yes, there is a warranty on all Bob's Discount Furniture products. We take pride in offering high-quality furniture at affordable prices, and we want our customers to have peace of mind knowing that their purchase is protected. Our warranty covers manufacturing defects and faulty workmanship for a specified period of time, depending on the type of product. This includes any structural defects or issues with the materials used. Please note that normal wear and tear, as well as damage caused by misuse or negligence, are not covered under the warranty. To make a warranty claim, simply contact our customer service team with your proof of purchase. We are committed to providing excellent service and ensuring that our customers are satisfied with their furniture for years to come.
At Bob's Discount Furniture, we offer a wide range of furniture options to suit your needs and budgets. Our extensive inventory includes furniture for every room in your home. From living room sets, including sofas, sectionals, and entertainment centers, to dining room sets with tables, chairs, and buffets, we have it all. We also sell bedroom furniture such as beds, nightstands, dressers, and armoires, providing a comfortable and stylish sanctuary. Additionally, we have a variety of office furniture including desks, chairs, and file cabinets. Our selection covers all styles, from contemporary to traditional, ensuring there is something for everyone. With Bob's Discount Furniture, you can find quality pieces at affordable prices, making it easy to furnish your entire home.
Click the link above to get answers to just about any Bob's Discount Furniture customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Bob's Discount Furniture, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with mattress protector: "I'm calling because I recently purchased a mattress protector from you guys in January."
- From a call lasting 11m 28s , Oct 28, 2024 9:42 PM
Payment ID confirmation: "Confirming payment ID for order."
- From a call lasting 16m 56s , Jul 12, 2024 4:14 PM
Connection issue: "I don't know why your voice keeps going away."
- From a call lasting 2m 3s , Jun 17, 2024 9:18 PM
Order inquiry: "They were supposed to call me back Friday, and they never called me back telling me about my order."
- From a call lasting 4m 35s , Feb 19, 2024 10:32 PM
Language preference: "You have somebody in Spanish, please?"
- From a call lasting 31m 37s , Jan 12, 2024 9:51 PM
Information about why customers call Bob's Discount Furniture is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Bob's Discount Furniture will reply our your email.
Conclusion and closing notes
This is Bob's Discount Furniture's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Bob's Discount Furniture agent. This phone number is Bob's Discount Furniture's best phone number because 13,470 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 860-474-1000 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Bob's Discount Furniture first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Bob's Discount Furniture has 2 phone numbers. It's not always clear what is the best way to talk to Bob's Discount Furniture representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Bob's Discount Furniture. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Bob's Discount Furniture. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.