A:Not at this number; hours here are Mon-Fri 8am-10pm, Sat 9am-8pm, Sun 10am-7pm EST.The least busy day is Sunday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 25 seconds.The longest hold times are on Saturday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Bissell below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Bissell phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4, then 2
Below are some clips we've found from Bissell's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thanks for calling BISSELL.
Calls may be recorded for quality assurance or training purposes.
Hi. I'm Bissell's virtual assistant.
I can help with product registration, order status, or connect you with product support.
In a few short words, tell me why you're calling today."
Excerpt from a call with Bissell
Monday, October 28, 2024 9:01 PM
They may ask you to say or enter information
"Alright.
We can help with that. We can assist you with vacuums, full size, and portable deep cleaners, formulas, steam products, steam parts, connected products, or other products.
Alright. You mentioned a product type that I'm not familiar with yet.
Please try again or say other products."
Excerpt from a call with Bissell
Friday, September 13, 2024 5:34 PM
What are the hours and when should I call?
Bissell operates the call center for this 800-237-7691 phone number Mon-Fri 8am-10pm, Sat 9am-8pm, Sun 10am-7pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 419 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Bissell call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Bissell phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Bissell staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Bissell is Sunday.The most busy day to call is Friday, which averages 569% more phone calls by comparison.Again, this is based on a sample of 419 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Saturday, which is 3393% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Bissell is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Bissell staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Bissell
If you have time to do a bit of reading before you call Bissell, we recommend you read over some of our problem-specific articles.
The warranty period for Bissell products varies depending on the specific product and the country it is purchased in. Generally, most Bissell products come with a limited one to five-year warranty from the date of purchase. However, certain products may have different warranty durations, such as six months for some accessories or consumables. It's important to check the product's documentation, packaging, or Bissell's website for the specific warranty details. Additionally, Bissell offers extended warranties for purchase, providing additional coverage beyond the standard warranty period. For any warranty claims or inquiries, customers can contact Bissell's customer support team for assistance.
Yes, Bissell products are safe for use around pets. The safety of our customers and their furry companions is our top priority. All our products are carefully formulated and tested to ensure they are pet-friendly. We understand that pets are part of the family and their health and well-being are important. Our cleaning solutions are free from harmful chemicals or toxins that could be harmful to pets. Additionally, our machines and tools are designed to efficiently clean pet messes, including fur, stains, and odors, without causing any harm to pets. We recommend following the instructions provided on the product labels and consulting with your veterinarian for any specific concerns. With Bissell, you can confidently keep your home clean and safe for your beloved pets.
When you purchase a Bissell product, you want to register it as soon as possible. This will help you keep up to date on product improvements, protect your warranty if you have to repair or replace your product, and give you access to special deals. Registering can be done online, via the mobile app, mail, or just by purchasing your product directly from the Bissell website.
Click the link above to get answers to just about any Bissell customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Bissell, and their purpose. Are any of these similar to the reason you are trying to call?
Missing tank part: "There's, like, a flap that goes down over the opening to that little tank."
- From a call lasting 10m 27s , Nov 19, 2024 2:17 PM
Replacement part request: "I need a replacement part for my little green machine."
- From a call lasting 1m 2s , Nov 19, 2024 1:55 PM
Check order details: "I'm just trying to figure out why I still owe so much."
- From a call lasting 21m 30s , Nov 9, 2024 2:28 PM
Discount eligibility inquiry: "I was asking you know, when they advertise your first order, you sign up."
- From a call lasting 3m 59s , Oct 28, 2024 9:01 PM
Battery charging inquiry: "Could you help me with how the battery is charged?"
- From a call lasting 7m 16s , Oct 23, 2024 3:07 PM
Information about why customers call Bissell is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Bissell customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Bissell's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Bissell agent. This phone number is Bissell's best phone number because 3,204 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-237-7691 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Bissell first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Bissell has 1 phone number. It's not always clear what is the best way to talk to Bissell representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Bissell. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Bissell. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.