How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Biogen Idec below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Biogen Idec phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to human (Avonex & Tysabri)
Below are some clips we've found from Biogen Idec's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Biogen. If this is a medical emergency, please hang up and dial nine one one.
Our offices are currently closed.
Our normal hours of operation are Monday through Friday.
Eight thirty AM to eight PM eastern time."
Excerpt from a call with Biogen Idec
Sunday, September 8, 2024 1:47 PM
They may ask you to say or enter information
"Thank you for calling Biogen.
If this is a medical emergency, please hang up and dial nine one one.
Our offices are currently closed. Our normal hours of operation are Monday through Friday, eight thirty AM to eight PM eastern time.
If Avanex, Plagarty, or Vumeriti is delivered to your home or office through a Carrier Health specialty pharmacy and you have a question regarding this service, or about your drug shipment, press or say one."
Excerpt from a call with Biogen Idec
Sunday, September 8, 2024 1:51 PM
What are the hours and when should I call?
Biogen Idec operates the call center for this 800-456-2255 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 57 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Biogen Idec call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Biogen Idec phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Biogen Idec staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Biogen Idec is Wednesday.The most busy day to call is Sunday, which averages 225% more phone calls by comparison.Again, this is based on a sample of 57 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Busiest
Mon
Tue
Wed
Quietest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Biogen Idec is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Biogen Idec staffs the call center well on Wednesday.
Why Customers Call Biogen Idec
If you have time to do a bit of reading before you call Biogen Idec, we recommend you read over some of our problem-specific articles.
Biogen Idec is a leading global biotechnology company specializing in the development, manufacturing, and commercialization of innovative therapies for neurological diseases, autoimmune disorders, and rare genetic conditions. With a mission to transform the lives of patients, Biogen Idec focuses on researching and creating groundbreaking treatments that address unmet medical needs. The company has a strong commitment to scientific rigor, seeking advancements through rigorous clinical trials and collaborations with healthcare professionals, researchers, and patient communities. Biogen Idec's portfolio includes approved therapies for multiple sclerosis, spinal muscular atrophy, and hemophilia. Committed to sustainability, Biogen Idec also ensures responsible environmental practices, emphasizing social responsibility and ethical business practices.
The headquarters of Biogen Idec is located in Cambridge, Massachusetts, United States. Situated in the heart of the biotech industry, the campus encompasses several buildings in close proximity to world-renowned research institutions and leading academic centers. This vibrant location fosters collaboration and innovation, enhancing Biogen Idec's position as a global leader in biotechnology. The headquarters serve as the central hub for strategic decision-making, research and development, manufacturing, commercial operations, and administration. The site's accessible location provides a favorable environment for attracting top talent, driving progress in the field of neuroscience and biopharmaceuticals, and ultimately improving the lives of patients worldwide.
Yes, you can invest in Biogen Idec. As a publicly traded company, Biogen Idec's stock is available for purchase on major stock exchanges. Investors can buy shares through brokerage firms or online trading platforms. Investing in Biogen Idec allows individuals to be a part of a leading global biotechnology company focused on developing innovative therapies for severe neurological and autoimmune diseases. However, it's important to note that investing in stocks involves risk, as the value of the investment can fluctuate based on market conditions. It is recommended to conduct thorough research, consult with a financial advisor, and consider one's own financial goals and risk tolerance before investing in Biogen Idec or any other company.
Click the link above to get answers to just about any Biogen Idec customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Conclusion and closing notes
This is Biogen Idec's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Biogen Idec agent. This phone number is Biogen Idec's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-456-2255 include and other customer service issues. Rather than trying to call Biogen Idec first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Biogen Idec has 3 phone numbers. It's not always clear what is the best way to talk to Biogen Idec representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Biogen Idec. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Biogen Idec. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.