A:Not at this number; hours here are Mon-Fri 10am – 8pm EST.The least busy day is Wednesday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Thursday.
This is the #4 most popular Aetna Member Services phone number out of 4. Click below to go back to the main customer service number and other contact information:
Main phone number · Toll-free · Must choose option 1-3, then hold on the line until you are transferred. · AT&T - To set up new service for home, press 5. To set up new service for your business, press 6. Current customers, press 7.
Toll-free · Calling this Aetna Member Services number should go right to a real human being · To make a payment, press 1. All other callers, please remain on the line.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Aetna Member Services phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1
What are the hours and when should I call?
Aetna Member Services operates the call center for this 888-218-1276 phone number Mon-Fri 10am – 8pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 2,723 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Aetna Member Services phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Aetna Member Services staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Aetna Member Services is Wednesday.The most busy day to call is Monday.Again, this is based on a sample of 2,723 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Aetna Member Services is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Aetna Member Services staffs the call center well on Wednesday.