Trying to get ahold of someone at Activision was frustrating, to say the very least. It appears they merged with Blizzard, and after that merger was completed, the customer service changed completely. That is at least my best guess because I haven't had to contact them in a long time, and their customer service has changed. I'm always suspicious when a company takes away their live support because it basically means they don't care what happens to you. I should be able to call a company during active hours and get an answer, not wait until someone has time to email me back, especially if I am paying for a service.
To better illustrate my point, I first called this number that is supposed to be associated with the company. All I got was a weird tone and then a voice message that told me the call could not be completed at this time. I tried twice, and this number definitely doesn't work. A simple Google search helped me find a second number, 310-255-2000, but in the end, this number didn't work much better. It was a direct number for the company, but apparently, the company doesn't really intend to talk to anyone.
At first, it seemed hopeful. A voice assistant picked up and said, "Thank you for calling Activision Blizzard. If you know your party's seven-digit extension, please press the pound key." This wasn't an option for me, but next was a full menu that instructed me to "Press 1 for customer service department. Press 6 for corporate address and fax number. Press 7 for driving directions. Press 0 for the operator." Obviously, I pressed 1, leading to another mini-menu splitting the customer service options by who manufactured the games.
It said, "To get support for Call of Duty, Skylanders, or other Activision products, press 1. To get support for World of Warcraft or other Blizzard products, press 2." I pressed 1, and then the same voice told me, "Our support options have changed. Please visit our website." It went on to tell me about support options online. To my dismay, it abruptly hung up on me. If you choose 2 for Blizzard products, the same thing happens.
I went online to their website, but the only option I found was to use their contact form, which opens a case, and then you have to wait up to eight hours for someone to email you back. The fact that all you can do is get to a recorded message that hangs up on you or to a message that gives you driving directions is really aggravating. This company has terrible customer service.
This is Activision's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Activision agent. This phone number is Activision's best phone number because 12,642 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 310-255-2050 include Refund, Appeal Ban, Recover Account, Hacked Account, Missing Items and other customer service issues. Rather than trying to call Activision first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Activision has 1 phone number. It's not always clear what is the best way to talk to Activision representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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