AT&T U-Verse Technical Support

Phone Number & Getting a Rep

AT&T U-Verse Technical Support number

877-353-5963
Toll-free·Calls Technical Support·See main phone number & contact info
Q:

How do I talk to a human at this AT&T U-Verse number?

A:Press 4 then 6
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 8am-7pm EST. The least busy day is Thursday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to AT&T U-Verse Technical Support?

A:The average hold time is 10 minutes. The longest hold times are on Monday, and the shortest are on Wednesday.

All AT&T U-Verse customer service contact information

This is the #3 most popular AT&T U-Verse phone number out of 6. Click above to go back to the main customer service number and other contact information, including AT&T U-Verse email addresses, twitter handles, and live chat options.

More AT&T U-Verse Customer Phone Numbers

Customer Service

800-288-2020
Main phone number · Toll-free · Mon-Fri 8am-7pm EST · Answer question regarding state you are calling from, then 2, then say "I don't have one", then "None of those", then "U-Verse" then more than one", then "No", then "Home". EXISTING CUSTOMERS Call from the phone that's on the account. Press 2, 1, then say "Representative" · If you are calling about regular exchange telephone service, press 1. For AT&T sales or service needs, press 2.

Order New Service

800-756-0134
Toll-free · 24 hours, 7 days · Press 1 to sign up for new service, then press 1 for home or press 2 for business ·

Ohio Customer Service

866-746-4714
Toll-free · Mon-Fri 8am-7pm EST · Customer Service for U-verse Ohio--no steps necessary, direct line · Please hold for the next available representative.

New Customer Concierge

888-715-3291
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

International Customer Service

314-925-6925
24 hours, 7 days · Calling this AT&T U-Verse number should go right to a real human being · Are you calling about the number you are calling from? Yes or No

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this AT&T U-Verse phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 4 then 6
Here is how our research team describes the way the AT&T U-Verse phone system greets you: New sales: Press 1. Customer service: Press 2.

What are the hours and when should I call?

AT&T U-Verse operates the call center for this 877-353-5963 phone number Mon-Fri 8am-7pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 13,884 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AT&T U-Verse phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AT&T U-Verse staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call AT&T U-Verse is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 13,884 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call

In summation, the best day to call AT&T U-Verse is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that AT&T U-Verse staffs the call center well on Thursday.

Why call this AT&T U-Verse number?

Below is a sample of recent calls to AT&T U-Verse, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 23s , Oct 13, 2024 9:36 PM
: ""
- From a call lasting 24s , Aug 18, 2024 8:36 PM

Calling this AT&T U-Verse Customer Number

Jan 11, 2024

I was thinking about installing a landline before my mother-in-law moved in so she could reach us during the day, so I called AT&T to see what they could offer us. We have several products from AT&T, and I think that if I add a bundle, I can take advantage of its U-Verse offers. I know that AT&T probably gets a lot of phone calls,  but I couldn't even tell you what my online login is to try to enroll online. Plus, I prefer simply to talk to someone. I'm old-fashioned that way, but I like to talk to someone who gives straight answers. 

However, when I called this number I didn't get anywhere. A recorded voice answered but didn't say where it was from and told me to listen carefully because the number I was calling might have changed. Then I was told to press 1 for English and immediately after a man picked up who said he was from Savings.com. I'm not sure where this number came from, but it certainly wasn't the right one. I jumped online and found 1-800-288-2020 and when I heard the bells ring with the AT&T chime, I knew that this would be work. 

This time the voice assistant said, "Welcome to AT&T. Calls may be recorded for quality. What's the issue you are calling about." I told the assistant I wanted to add a landline to my account. She repeated back my request and asked if the number I was calling from was associated with my account. Once I confirmed that it was, the voice assistant asked if I would like a link via text or email that would help me add a landline to my account. 

I didn't want a link since I wanted to talk to someone, so I declined and repeated that I wanted to talk to someone. There was a brief pause and the recorded agent repeated herself twice. There may have been background noise that made it difficult to understand, but we got through it and the voice asked for my passcode. After that, it finally said, "One moment please while I connect you to an agent." The wait time was approximately 1 minute, then the agent picked up and greeted me. They were friendly and happy to help, and before I hung up, I had an appointment for installation set up. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
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