A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Tuesday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Wednesday, and the shortest are on Monday.How is this calculated?
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this AMERCO phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
What are the hours and when should I call?
AMERCO operates the call center for this 602-263-6601 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AMERCO phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AMERCO staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call AMERCO is Tuesday.The most busy day to call is Thursday.Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call AMERCO
In summation, the best day to call AMERCO is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that AMERCO staffs the call center well on Tuesday.
Why Customers Call AMERCO
If you have time to do a bit of reading before you call AMERCO, we recommend you read over some of our problem-specific articles.
AMERCO is a publicly traded company based in Reno, Nevada. It is the parent company of U-Haul International, North America's largest do-it-yourself moving and storage operator. AMERCO also operates several other subsidiaries, including Real Estate, Property, and Repossession services. With over 22,000 locations across the United States and Canada, U-Haul provides a wide range of moving trucks, trailers, storage units, and other equipment rentals to both individuals and businesses. AMERCO focuses on delivering affordable and convenient moving solutions and storage options. Through its various subsidiaries, the company strives to meet customers' transportation and storage needs while maintaining a strong commitment to quality customer service and sustainable business practices.
AMERCO is a diversified holding company that primarily focuses on the do-it-yourself moving and storage industry. Our main service is provided through our subsidiary, U-Haul International, Inc., the largest and most recognizable DIY moving and storage brand in North America. AMERCO offers a comprehensive range of services, including truck and trailer rentals, towing equipment, moving supplies, and storage solutions. U-Haul operates a vast network of over 22,000 locations across the United States and Canada, providing convenience and accessibility to our customers. Additionally, AMERCO oversees Amerco Real Estate Company, Oxford Life Insurance Company, RepWest Insurance Company, and other ancillary businesses. We are committed to assisting customers during all stages of their moving and storage needs, ensuring quality products and services backed by our industry-leading expertise.
To rent a truck from AMERCO, there are a few requirements that need to be met. Firstly, you must be at least 18 years old to rent a truck, with some specific locations requiring a minimum age of 21. Secondly, a valid driver's license is mandatory, and it should be presented at the time of pickup. Thirdly, a major credit card, in the renter's name, will be required to secure the rental. Additionally, a deposit is necessary to cover any additional charges or damages that may occur during the rental period. It is essential to provide proof of insurance, or you may choose to purchase coverage through AMERCO's rental protection plan. Finally, it is vital to comply with any other applicable local requirements. Please consult AMERCO's website or contact their customer service for any specific details.
Click the link above to get answers to just about any AMERCO customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More AMERCO Customer Service Contacts
There are of course other ways to contact AMERCO customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, AMERCO provides this option.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and AMERCO will reply our your email.
As a last, sometimes only, resort- AMERCO customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is AMERCO's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AMERCO agent. This phone number is AMERCO's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 602-263-6601 include and other customer service issues. Rather than trying to call AMERCO first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or email. In total, AMERCO has 1 phone number. It's not always clear what is the best way to talk to AMERCO representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for AMERCO. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AMERCO. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.