Does ACS Education Services offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-11pm EST.The least busy day is Wednesday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for ACS Education Services below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this ACS Education Services phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then keep pressing 0
What are the hours and when should I call?
ACS Education Services operates the call center for this 800-508-0806 phone number Mon-Fri 8am-11pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 984 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the ACS Education Services call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ACS Education Services phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ACS Education Services staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call ACS Education Services is Wednesday.The most busy day to call is Thursday.Again, this is based on a sample of 984 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call ACS Education Services is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that ACS Education Services staffs the call center well on Wednesday.
Why Customers Call ACS Education Services
If you have time to do a bit of reading before you call ACS Education Services, we recommend you read over some of our problem-specific articles.
ACS Education Services is a trusted loan servicer that specializes in helping students and families navigate the complexities of student loans. As a nonprofit organization, ACS Education Services prioritizes providing exceptional customer service and support to borrowers throughout their loan repayment journey. With years of experience in the student loan industry, ACS Education Services offers a range of services including loan servicing, billing, and customer support. They work closely with borrowers to ensure they understand their loan terms, develop repayment plans, and explore options for loan forgiveness or income-driven repayment. ACS Education Services also offers useful online tools and resources to help borrowers manage their loans effectively.
ACS Education Services services a variety of loans, including federal student loans such as Direct Loans, Federal Family Education Loans (FFEL), and Perkins Loans. They also handle private loans that have been guarantied by a nonprofit organization. The loans ACS Education Services services can be used to cover tuition fees, books, housing, and other educational expenses. The specific type of loan a borrower has can typically be determined by referring to their loan agreement or contacting ACS directly. Being a leader in the loan servicing industry, ACS Education Services ensures borrowers receive comprehensive support and guidance throughout the loan repayment process, providing various repayment plans and assistance programs tailored to meet individual needs.
Yes, borrowers can consolidate their loans with ACS Education Services. Loan consolidation allows borrowers to combine multiple loans into one loan, simplifying the repayment process and potentially offering lower monthly payments. ACS Education Services offers consolidation options for federal student loans, including Direct Subsidized and Unsubsidized Loans, Parent PLUS Loans, and Graduate PLUS Loans. Through loan consolidation with ACS Education Services, borrowers can also choose from a range of repayment plans, such as income-driven repayment options, to customize their repayment terms based on their individual financial situation. Consolidating loans with ACS Education Services can provide borrowers with convenience, flexibility, and potentially more affordable repayment options.
Click the link above to get answers to just about any ACS Education Services customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call ACS Education Services is extracted from issues that customers have reported to GetHuman.
This is ACS Education Services's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ACS Education Services agent. This phone number is ACS Education Services's best phone number because 5,904 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-508-0806 include and other customer service issues. Rather than trying to call ACS Education Services first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, ACS Education Services has 1 phone number. It's not always clear what is the best way to talk to ACS Education Services representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for ACS Education Services. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ACS Education Services. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.