If you are calling regarding service or product help, press one. To order parts or for part order status, press two."
If you're like me, you call an appliance support line because you need immediate assistance with an issue such as repairs or warranties. I expect to get help from a real person and to reach a customer service representative promptly. Automated customer service answering systems, chatbots, and other non-human communication methods make me long for the days when calling a customer service number meant a human would answer.
When calling Amana’s 866-616-2664 number, I got a friendly automated greeting welcoming me to Amana. I could press “1” for Spanish or stay on the line for English. The automated voice told me to begin by saying or entering my primary phone number.
If I had a primary phone number on file, I may have gotten assistance faster. I didn't have one, so the system prompted me to state the type of assistance I needed. I could say “service,” or press “1,” say “parts,” or press “2,” and say “order,” or press “3.” I also had the option of saying or pressing “4” for extended warranties, and I could register a product by pressing "5."
I wanted to talk with someone about scheduling service, so I pressed “1.” The automated system offered to get a representative to help me and explained where to find the model or serial number. It also recommended writing the information down or taking a photo.
Next, the system informed me that I could get help through Whirlpool.com, available 24 hours daily. Hearing “Whirlpool” could have been confusing for me if I hadn't known Amana is one of Whirlpool’s brands.
Upon entering the queue, the automated voice let me know that by scheduling a service, I was confirming that I hadn't tested positive for COVID-19 in the past five days. If someone in the home has recently tested positive for COVID-19, that could impact how soon a technician can repair the appliance.
While waiting for someone to answer, I had to listen to the usual background music. The music stopped periodically throughout my wait so the system could inform me about alternatives to speaking with a representative. After waiting several minutes, I gave up on hearing from a real person.
I learned that if you don't have time to wait, calling Amana's 866-616-2664 phone number with a customer service problem can test your patience. If I had time to remain on the line, I feel certain I could have spoken to a representative. Having the product's model and serial number on hand would have saved time for me once a customer service associate answered the call.
This is Amana's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Amana agent. This phone number is Amana's best phone number because 2,598 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-616-2664 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Amana first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Amana has 1 phone number. It's not always clear what is the best way to talk to Amana representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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