Log in to your iLovedooney account if you want to return a bag to iLovedooney. Go to the order page and click the Return an Item link. Select from the drop-down menu. Choose the reason for a return, then click Next Step. Fill out all required information before submitting your request. Once finished with all the steps, iLovedooney will email you instructions to ship back items.
If you are unhappy with your purchase, you can return it to iLovedooney. You will have 30 days to return the item from the date of receipt for a full refund. The item must be in new condition, unused and in the original packaging. ILovedooney may refuse any return that doesn't meet these requirements. Here are the steps to return your bag to iLovedooney.
To return a bag to iLovedooney.com, log in to your account through the website or app. Once you log in, go to My Orders page and click on the bag you want to return.
ILovedooney will take you to a page where you can select the item you want to return. This is what to do:
The next step is to submit your order return request and a brief description of the issue you are experiencing. If your return meets iLovedooney's eligibility requirements and you complete it within 30 days of purchase, it will go through instantly. Otherwise, iLovedooney may ask for more information or request.
iLovedooney will email you a confirmation with a shipping label attached to print and place on the original packaging for your return shipment.
Pack the item and any accessories securely in their original packages. If you don't have the original packaging, use another large box to fit all your item's contents. You can send the package back to iLovedooney with tracking information.
Once iLovedooney receives your item and confirms its condition, you'll receive an email confirming your return request.
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