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What Questions Should I Ask Ziply When Shopping for an Internet Provider?

It can be overwhelming to shop for internet services. There are multiple packs from several companies to choose from. You can shortlist some of the best internet providers. Is Ziply one of the companies you are considering?

The company is among the new internet providers in the country. Yet it has a favorable market reputation with its different speed plans. To know if it has the right internet package for you, prepare some questions to ask Ziply when shopping for an internet provider.

Seek helpful information through queries before subscribing to the internet service. Ziply customer service is available to answer your questions and provide helpful additional information.

What Internet Plans Does My Area Have?

The internet plans in your area may have different costs. The connection types may also change for different regions. Ask the service if your area has DSL (digital subscriber line), fiber optics, or any other connection type.

You may find out which internet plans are available in your region by calling customer service. The official Ziply website also provides details on the various plans in your regions.

Some of the most popular internet plans of the company include the following:

  • Fiber Gig
  • Fiber 200/200
  • Fiber 50/50

Which Speed Options Are Available in My Area?

Your internet plan's speed is a significant factor to consider in choosing an adequate plan. Higher speed enables you to perform online tasks and enjoy your streaming services without any interruptions. Meanwhile, slow speed packs cause many lags.

Different speed options may be available for you according to your connection type. The company provides different speed options that allow faster downloads and uploads.

If your region has fiber optics connections, you may receive more high-speed options. Meanwhile, if only DSL connections are available in your area, you can expect slower speeds and occasional lagging issues. Contact customer service to find out the service options in your area.

Do Any Data Limits Apply to My Pack?

One of the crucial questions to ask Ziply includes inquiring about its data limits. Some internet companies tend to restrict your internet usage by setting data limits. It includes hard limits that stop providing internet when you cross the usage limit. Or you have to pay additional costs to continue using the internet.

Meanwhile, some providers impose soft limits and offer internet access even after you cross the limit. However, the speed reduces significantly. Generally, Ziply does not set data limits for its internet plans. However, ask for a confirmation before signing up for your internet plan.

What Are the Costs?

The costs of your plan vary depending on the package, area, and internet speed. You have to ensure that there are no hidden prices in your bills. Ask the company about the price breakdown of your plan to avoid paying extra charges.

Make sure you consider all additional costs, including the installation charges and gateway prices. Equipment cost for buying or renting modem, router, or other devices also applies.

Reach out to customer service to know if you qualify for any discounts and save more. The company offers Emergency Broadband Benefit discounts and occasional promotional discounts. You may also be eligible for free internet in the first month.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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Ziply

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Ask Ziply when shopping for an internet provider
Questions to ask Ziply

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