If your stay at one of Wyndham's resorts or hotels ended with a bill containing a surprise charge, you might want to dispute the charge to get a refund. There are a few different ways to dispute it. Start by talking to a Wyndham representative. If that doesn't work, you can try to initiate a chargeback with your bank. You can also file suit against Wyndham in small claims court.
The bill from your stay at a Wyndham resort or hotel should only contain the charges and rates you were informed of when you checked in. However, you could be surprised by charges on your bill if Wyndham property was damaged, if you used room service, or if you used some other extra service. If your Wyndham bill contained a surprise charge that you think was applied by mistake, then might be able to get your money refunded by disputing the charge. This article will show you how.
Before doing anything else, gather whatever records can prove the charge was not appropriate. For example, if the rate you were charged was higher than expected, try to find an ad or something similar that mentions the rate you were expecting. If you took pictures of your Wyndham room and were charged for damage, see if the pictures show that the room was damaged when you got them. You should also make a record of conversations with Wyndham employees about the disputed charge.
You can begin the dispute process by contacting Wyndham's customer service and explaining the charge to a representative. Tell them why you think it was inappropriate, and mention any proof you have collected. The Wyndham representative probably can't issue a refund for the charge themselves, but they can at least bring your case to the people who can. This process could take a long time.
If Wyndham decides not to issue a refund and you still think the charge was inappropriate, the next step is to initiate a chargeback with your bank. A chargeback is a dispute with a bank over a particular charge made by that bank. Your bank may ultimately decide that the charge was not appropriate. If it does, it will issue a refund no matter what Wyndham thinks. However, you can't just skip talking to Wyndham first because your bank won't allow the chargeback until you do.
To initiate a chargeback, contact a customer service representative at your bank and explain the charge and why you think it shouldn't have been made. Your bank has its own process for handling chargebacks, but whatever it is, it will probably take some time to complete. Your bank will begin by talking to Wyndham's bank and forming an initial impression of the situation. Based on that initial impression, it might issue a provisional credit for you while it continues its investigation. A provisional credit is a refund you must return if your bank finds the charge justified.
If your bank denies your refund request and you still want to dispute the charge, your only other option is to sue the Wyndham resort or hotel in small claims court. Each court jurisdiction has its own processes and rules for filing a lawsuit. Find them on your jurisdiction's website.
To get hold of a Wyndham customer service representative, you must use the phone. There is no online contact option for Wyndham's customer service.
GetHuman has been working for over 10 years on sourcing information about big organizations like Wyndham Worldwide Resorts in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Dispute a Charge with Wyndham? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.