In a nutshell: Did you lose access to your Wells Fargo account? You can restore access by resetting your password. To complete a password reset, you’ll need at least one of the following: Social Security Number or Individual Taxpayer Identification Number (ITIN), account number, or username. After resetting your password, you should regain full access to your account. If your account is suspended due to inactivity, security concerns, or multiple failed login attempts, contact Wells Fargo directly to review your options. You may also attempt a password reset first to see if it resolves the issue. Continue reading for step-by-step instructions.
Did you lose access to your Wells Fargo account? You can restore access by resetting your password. To complete a password reset, you’ll need at least one of the following: Social Security Number or Individual Taxpayer Identification Number (ITIN), account number, or username. After resetting your password, you should regain full access to your account. If your account is suspended due to inactivity, security concerns, or multiple failed login attempts, contact Wells Fargo directly to review your options. You may also attempt a password reset first to see if it resolves the issue. Continue reading for step-by-step instructions.
On the login page, please click Forgot Username or Password. There are several ways to reset your password, including using your Social Security Number (SSN) or Individual taxpayer identification number (ITIN), your account number, or your username.
Wells Fargo requires this information to verify your identity and ensure that account access is granted only to the authorized account holder.
After typing your Social Security Number or ITIN, please click Continue.
If you don't have either of the two, enter your username instead. Then, click Continue.
You may also reset your password using your debit, ATM, or credit card number. Wells Fargo also allows you to use your savings account number, loan account number or any managed investments or brokerage account number. Do not use your mortgage number and trust account.
After typing your account number, please click Continue. Then, follow the instructions on the next page.
When creating a password, avoid using personal information such as your name, street name or any words associated with you. Avoid using your phone number or birthday as well. Choose a unique password that combines uppercase and lowercase letters, numbers, and special characters. Do not write your password down in an unsecured place or share it with anyone. For added protection, consider using a password manager to generate and securely store strong passwords.
If you notice suspicious activity on your account, Wells Fargo recommends changing both your username and password immediately. If your account has been suspended and you’re unable to reset your password, contact Wells Fargo directly so a representative can review your account and help restore access.
It's also a good idea to use Wells Fargo's Advanced Access to add a layer of security to your account. You can do this by adding a phone number to your profile. Every time you transfer money or check your account balance, Wells Fargo will send a code to the nominated phone number. Just make sure to provide the bank with an active phone number to ensure you receive a code. If you're traveling internationally, please contact Wells Fargo if you intend to use the Advanced Access Code. It may be possible to receive it via push notifications.
To strengthen your account, add a phone number and regularly change your account password. Just follow the steps above to reset your password, and as mentioned, use strong passwords only. If possible, use a password manager to help you generate a strong password for your account. Better yet, consider using a passkey, which is much more secure, as the key stored on your mobile phone or device isn't shared with the website or app. It also doesn't expire, making it more convenient for you. Do you still have questions about recovering your Wells Fargo account? Contact Support today.
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