Receiving a Disney gift card can be a joyful experience until you learn that the card doesn't have a balance. This is frustrating but taking action can help you resolve this and get you back on track for your next shopping spree. Keep the gift card and reach out to the giver for the receipt so Disney gift card customer service agents can send a replacement.
Receiving a gift card is always a unique joy when it's a card to a favorite store, but sometimes the balance on Disney gift cards won't load. This guide will discuss some options if this happens to you.
It's understandably frustrating to have issues with something you're trying to purchase, but these can be easier to troubleshoot. First, are you trying to add funds to an existing card or purchasing a new card? If it's the former, are you transferring funds from a different gift card online or did you add funds in store? Disney does allow funds transfer for some cards only. Sign into your gift card account to check the status of your funds transfer.
If you added funds in store, you may want to reach out to the store itself to see if they can help solve your issue.
Issues with new card purchases are rare since most websites will automatically decline a payment method in a few cases, such as non-sufficient funds or the payment card isn't activated yet. However, if this happens to you and you know that your debit or credit card has the funds, reach out to your bank and the merchant since there may be a hold placed on the transaction. The hold needs to be released to the merchant for your gift card to be funded. Additionally, a hold can last for several days. If you have a deadline, your next step might be canceling the order and trying again with a different payment method.
You may have received a damaged gift card if your payment was successful. Keep your receipts and reach out to Disney gift card customer service here to get a replacement. You will also need to keep the card since the agent will ask for the card number.
The same suggestions above would still apply if the card was a gift. Look for the gift receipt and reach out to the giver if there's not one. It's rare to purchase a gift card only for the funds to never load, but it can happen. If you don't have the receipt but the giver lives far away or is hard to reach, call Disney gift card customer service first and ask more about the process for a damaged gift card. Would the company need a copy of the receipt or just some details provided verbally over the phone? Explain your situation and they may let you know that a three-way conference call with the giver is also acceptable.
Even rarer still is the likelihood that the giver accidentally didn't pay for the card because he or she couldn't tell if the register scanned the card. Checking the receipt can confirm this but would only apply to gift cards purchased in store.
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