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Can I cancel or change my order?

Asked 2 years ago
W.W. Grainger typically allows customers to make changes or cancel orders within a certain timeframe after placement. However, the specific policies regarding order modifications or cancellations can depend on various factors, including the order status and the nature of the items purchased. Generally, if an order has already been processed for shipping, it may be more challenging to make changes or cancel it. Users are encouraged to review the terms and conditions related to order management on the Grainger website for the most accurate and up-to-date information. If a customer wishes to change or cancel their order, it is advisable to act quickly and check the order details on their account page. For any specific inquiries or clarifications about particular orders, customers can refer to the contact information available on the Grainger website. This will provide the best guidance for managing order changes or cancellations based on individual circumstances.
Answered Jul 22nd 2025

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