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Vivo Customer FAQ

Top Answers & How-to Guides

What is Vivo's Phone Number?

The question we are asked most often is about how to talk to Vivo customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Vivo customer service, get an answer now.

Recent Vivo Customer Questions

How to reset privacy password or how to delete privacy password to reset again

To reset or delete a privacy password, go to the settings menu on your device. Look for the "Privacy" or "Security" section, where you can find options related to your password. Follow the on-screen instructions to reset or remove the privacy password. Make sure to follow any additional security measures required by your device to complete the process.
Asked Apr 10, 2025 6:24 PM

मेरा फोन चालु करने पर आवाज वाइब्रेशन कट कटकर आती है और फोन पावर आफ हो जात है इस समस्या का समाधान करें

यह समस्या हार्डवेयर संबंधी हो सकती है। फोन के बिना बाहरी कवर और केस के साथ प्रयोग करके देखें, कभी कभी ये विभ्रेशन की समस्या पैदा कर सकते हैं। यदि समस्या बनी रहती है, तो अपने मोबाइल को सिस्टम सेटिंग्स में जाकर फैक्टरी डाटा रीसेट करें। ध्यान दें, यह आपके सभी डेटा को हटा देगा,
Asked Apr 15, 2024 11:53 AM

Help me with my Vivo customer service issue

User Manual and Resources

How Do I Replace My Lost Vivo Phone?

So, you have lost your mobile phone, and you do not know what to do next. Here are some helpful tips on how to find/replace...

Where can I find the user manual for my Vivo phone?

To find the user manual for a Vivo phone, users should visit the support or downloads section of Vivo's official website....

What are the available payment options for purchasing a Vivo phone?

When buying a Vivo phone, customers usually find several payment methods, including credit and debit cards, digital platforms...

What are the recommended storage and memory requirements for Vivo phones?

Vivo phone storage and memory needs can differ by model. Generally, at least 4 GB of RAM is recommended for basic use, while 6...

Can Vivo phones support dual SIM cards?

Many Vivo phones do have dual SIM capabilities, allowing users to utilize two SIM cards at once. Variations in implementation...

Device Support

How Do I Get Device Support from Vivo?

There are several ways through which you can get device support from Vivo using these helpful tips.

Can I use my Vivo phone with any carrier?

Vivo phones are often unlocked and can work with various carriers, but compatibility depends on the supported frequency bands...

What software updates are available for Vivo phones?

Vivo regularly releases software updates for its smartphones to improve performance, add features, and enhance security. These...

How do I perform a factory reset on my Vivo phone?

Performing a factory reset on a Vivo phone involves backing up important data first, as the process will erase all personal...

What should I do if my Vivo phone is not charging?

To address a Vivo phone that is not charging, first check the power source and try a different charger or cable. Inspect the...

Warranty and Accessories

What is the warranty period for Vivo phones?

The warranty for Vivo phones generally lasts one year from the purchase date, covering manufacturing defects under normal use....

Does Vivo offer any accessories for their phones?

Vivo provides a variety of accessories for its phones, including cases, screen protectors, chargers, and headphones, aimed at...

Are there trade-in options available for upgrading my Vivo phone?

Vivo does provide various trade-in options for customers wishing to upgrade their smartphones. These programs allow customers...

What accessories are recommended for enhancing my Vivo experience?

To enhance the Vivo experience, essential accessories include high-quality cases for protection and style, screen protectors to...
We look to the Vivo issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Vivo issues reported to GetHuman
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