What should I do if my Vivo phone is not charging?

If a Vivo phone is not charging, the first step is to examine the power source and ensure that the wall outlet or charging port is functioning properly. It is advisable to try using a different power adapter or a different charging cable, as these components are often the culprits when charging issues arise. Additionally, users should check for any signs of damage to the charging port on the phone itself, which may prevent effective charging. Cleaning the charging port gently with a dry toothbrush or a soft cloth could also be beneficial, as dust or debris might be obstructing the connection. If the device has been exposed to moisture or water, it is important to allow it to dry completely before attempting to charge again. If the phone still does not charge after these preliminary checks, consider performing a soft reset. This can be done by holding down the power button for approximately ten seconds until the device restarts. In some cases, a low battery may prevent the device from turning on, so leaving the phone connected to the charger for about half an hour before turning it on again might help. If the problem persists, users are encouraged to check the official Vivo website for any additional troubleshooting tips or information on warranty service. Visiting the support section may provide solutions tailored to specific device models.