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Vivacom Customer FAQ

Top Answers & How-to Guides

What is Vivacom's Phone Number?

The question we are asked most often is about how to talk to Vivacom customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I sign up for a Vivacom mobile plan?

To enroll in a Vivacom mobile plan, one usually needs to visit a retail store or the official website. The process entails...

What is Vivacom's policy on contract length?

Vivacom offers a range of contract lengths from one to three years, tailored to various services like mobile plans and...
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Recent Vivacom Customer Questions

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Promotions and Discounts

Are there any promotions or discounts available for new customers?

Vivacom frequently offers various promotions and discounts for new customers, including reduced rates on mobile plans and...
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Are there loyalty programs available for long-term customers?

Vivacom has loyalty programs designed to reward long-term customers, featuring discounts, special promotions, and tailored...
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Coverage and Connectivity

How can I check my data usage?

To monitor data usage on a Vivacom mobile plan, customers can use the Vivacom mobile app for real-time updates or log into...
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How can I troubleshoot connectivity issues with my Vivacom service?

To troubleshoot connectivity problems with Vivacom, check connections for damage, restart your modem and router, ensure your...
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What is Vivacom's coverage area?

Vivacom offers extensive telecommunication services across Bulgaria, covering both urban and rural areas. Major cities enjoy...
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Services Offered

What types of services does Vivacom provide?

Vivacom delivers a variety of telecommunications services for consumers and businesses in Bulgaria, such as mobile and...
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What options are available for home internet services?

Vivacom presents various home internet solutions tailored for diverse customer needs in Bulgaria. Options include high-speed...
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Does Vivacom offer support for international roaming?

Vivacom offers international roaming services, enabling customers to use voice and data while abroad. This service works...
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Does Vivacom have any bundled service options?

Vivacom provides various bundled service options that combine mobile plans, fixed-line telephony, and high-speed internet....
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Account Management

How can I sign up for a Vivacom mobile plan?

To enroll in a Vivacom mobile plan, one usually needs to visit a retail store or the official website. The process entails...
Read more

What is Vivacom's policy on contract length?

Vivacom offers a range of contract lengths from one to three years, tailored to various services like mobile plans and...
Read more

What should I do if I want to cancel my Vivacom service?

When canceling a Vivacom service, first review the terms of service for your plan to understand any notice periods or potential...
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How do I manage my Vivacom account online?

Managing a Vivacom account online is simple; customers can log in to the official website with their credentials to update...
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How can I transfer my existing phone number to Vivacom?

Transferring your phone number to Vivacom involves a few steps, including confirming number portability with your current...
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Customer Support

What devices are compatible with Vivacom services?

Vivacom provides a variety of compatible devices across its mobile, internet, and television services. Smartphones from brands...
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What kind of customer support does Vivacom offer?

Vivacom offers various customer support options, including telephone assistance for technical and account issues, an online FAQ...
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We look to the Vivacom issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Vivacom issues reported to GetHuman
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