How Do I Track My Order with VitalChek?

Have you placed an order with VitalChek? The waiting process can be nerve-wracking especially if you don't know where your order is. Fortunately, you can keep track of it until it reaches you. VitalChek is a convenient way to get copies of your death, birth, or marriage records. You can use the VitalChek website to track your order.

What is the Status of Your Order?

The 'Manage My Order' tab allows you to check the status of your order on VitalChek whenever you please. You need a six-digit PIN and eight-digit order number to track your order with VitalChek. You can find them in your Order Confirmation Email. If the information you find is not sufficient, contact the VitalChek customer service team and ask for help.

Note that different orders have different processing or shipping times. Your order is processed as soon as your documents have been approved. You can view the processing time of your order on the Order Receipt. You can view it in the 'My Order' page. Some of the most significant factors affecting your order include;

1. The type of certificates in question

2. The month when you submit your request

3. The necessity of searching for the vital record

4. The workload at various state agencies

5. The location that your certifications originate from

On average, VitalChek orders are processed within five business days. However, express delivery orders can take up to 18 days and standard mail orders can take up to 60 days. It all depends on your choice of delivery method.

VitalChek allows you to add more information even after placing an order. Contact the customer service team and express your interest.

Canceling an Order

VitalChek allows you to cancel your order if you change your mind about it. If you are eligible, you may get a refund. Follow these steps to cancel your order;

1. Use one of the 'Order Create' tabs to view the order you want to cancel

2. Click 'Cancel order'

3. Click 'OK' as confirmation that you wish to cancel your order

4. Your order status will change to 'Cancelled'

Contacting the Support Team

If you have any questions about your order or how to track it, you may seek help from the customer service team. The best way to contact VitalChek is on the phone. It is fast and you can speak directly with a customer service representative. When speaking with a support agent, ensure that you have all the details from the Order Confirmation email. You may need to call several times before getting the support you need.

Consider seeking support on email if you don't necessarily wish to speak with a customer service agent. Send them a brief email that covers all the details of your problem. They will get back to you with a response as soon as possible.

The VitalChek help desk has lots of targeted tips and reminders that may address your concerns. On the help pages, there are lots of issue-specific topics that may be helpful. You can learn from previous experiences of other VitalChek customers. Many customers try to find support from the help desk before exploring other alternatives.