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Virginia Electric & Power Customer FAQ

Top Answers & How-to Guides

What is Virginia Electric & Power's Phone Number?

The question we are asked most often is about how to talk to Virginia Electric & Power customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the different energy-saving programs offered by Virginia Electric & Power?

Virginia Electric & Power offers various energy-saving programs to help customers reduce their energy consumption and save money. One...
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Outages

How do I report a power outage?

To report a power outage, customers can contact our Customer Service line or use our online outage reporting tool. It is important...
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What is the average wait time for power restoration during an outage?

The average wait time for power restoration during an outage may vary depending on several factors, such as the cause of the outage,...
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Billing

How can I view and pay my bill online?

To view and pay your bill online, simply log in to your account on our website using your username and password. From there, you can...
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What are the different payment options available?

Virginia Electric & Power offers several convenient payment options to meet the diverse needs of our customers. Firstly, customers...
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Safety

What should I do if I smell gas?

If you smell gas, it is important to act quickly and take precautions to ensure your safety. Immediately leave the area where you smell...
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Meter Reading

How can I request a meter reading?

To request a meter reading, you can contact our customer service team who will be able to assist you with submitting your request....
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Company Information

What is Virginia Electric & Power?

Virginia Electric & Power, also known as Dominion Energy Virginia, is a leading electric utility company serving customers in Virginia....
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Service Transfer

Can I transfer my service to a new address?

Yes, you can transfer your service to a new address with Virginia Electric & Power. We understand that moving can be stressful, so...
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Renewable Energy

Does Virginia Electric & Power offer renewable energy options?

Yes, Virginia Electric & Power offers renewable energy options. As part of our commitment to sustainability and the environment, we...
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Energy Programs

What are the different energy-saving programs offered by Virginia Electric & Power?

Virginia Electric & Power offers various energy-saving programs to help customers reduce their energy consumption and save money. One...
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Help me with my Virginia Electric & Power customer service issue

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