In a nutshell: If you move, or have a cybersecurity problem, you are going to need to update personal information and passwords to a lot of different accounts. If you get your mobile service from Virgin Mobile, this will include updating your Virgin Mobile account. While updating a lot of accounts can be something of a hassle, at least your Virgin Mobile updates should be fast and easy to complete.
If you move, or have a cybersecurity problem, you are going to need to update personal information and passwords to a lot of different accounts. If you get your mobile service from Virgin Mobile, this will include updating your Virgin Mobile account. While updating a lot of accounts can be something of a hassle, at least your Virgin Mobile updates should be fast and easy to complete.
If you change your email address, be sure to update your email address in your profile if you want to continue to receive eBills.Anything you can do to manage your account on the My Account page online can also be done in the Virgin My Account app.You can sometimes get extra help dealing with account problems by consulting the members of the Virgin Plus Community Forum.
Virgin log in page
If you want to update your personal information using the app, skip to step 5.
If you want to change your password, skip to step 12.
Virgin My Account app page
It's located in the upper left corner of the screen.
It's located on the right side of the screen.
It's a good idea to double check the information before navigating away from the page.
Virgin Recover Log In Info page
Make sure you are checking the email associated with your Virgin Mobile account.
If you encounter any difficulties while trying to update your information in your Virgin account, contact a Virgin Mobile customer service representative. They are available Mondays to Fridays from 4:00 am to 8:00 pm PST and Saturday to Sunday 4:00 am to 7:00 pm PST. You can also get help by going into any Virgin Mobile store in person and talking to an associate there. You can find the closest store to you here.
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies