How Can I Fix a Cracked or Broken Verizon Phone?

How Can I Fix a Cracked or Broken Verizon Phone?

Verizon has special perks for customers on the Total Mobile Protection insurance plans. You can have a cracked or broken screen repaired at a low deduction if you are in an eligible location.

You may get same-day service if you live in the right area. You have the option to replace your screen in-store or have a technician come to you. If a technician comes to you, they will fix your cracked or broken phone at the comfort of your home.

It Is Only Available in Certain Cities

Unfortunately, the cracked screen program is only available in certain areas. Up to 40% of Verizon customers cannot access the service. You can check the eligibility of your area in Verizon's site.

Same-day repair is not available for all phones. Some of the eligible phones include; iPhone 5C, Samsung Galaxy S5, S6, and Galaxy Note 4 and 5.

You can have your cracked screen replaced up to three times a year.

Filing a Claim

You can file a claim if you are covered. You must be the Account Manager or Account Owner. This means that you must have access to the PIN of your Verizon account.

Contact Asurion on the phone or visit their website to make your claim. When speaking with a support agent on the phone, you may need to answer a few questions before your request is completed.

What is Your Deductible When Filing a Claim

You pay a deductible based on the type of phone you own. It is applied for damaged, lost or stolen claims. Other factors that influence your deductible include; whether your device is eligible for Verizon Cracked Screen Repair and whether you receive a replacement phone.

If you are unsure of your deductibles, check on Asurion's website or contact the customer support team.

Checking if You Have Insurance Coverage/Device Protection

If you are unsure of whether you are enrolled in a device protection option, follow these steps to check;

1. Navigate to the page ‘Products & Apps
2. Click on the tab ‘Manage Your Products'
3. Click on the device whose protection you want to verify

If you have protection, you will see one of these options;

1. Extended Warranty
2. Verizon Protect
3. Wireless Phone Protection
4. Verizon Protect Multi-Device
5. Total Equipment Coverage
6. Total Mobile Protection Multi-Device for Business

If you have device protection, you may receive a new or refurbished device. Verizon Wireless may also choose to give you generic accessories. The replacement phone you get will have the same features as your old one. It will be compatible with your accessories.

Having Your Phone Repaired

Your cracked or broken Verizon phone will only be repaired if you are eligible. You have the following options to complete your repair;

1. Through a mail-in process
2. By a remote Verizon technician
3. By taking it to a Verizon repair location

You will use the option that is available at the time of claim approval.

If you need help from Verizon, contact their support team for help. The best way to contact Verizon is on the phone. When you are connected with a support agent, explain the issue you are experiencing. Live chat is the best alternative to phone support. It gives you the opportunity to speak with an agent.

Email support is a good option if speaking directly with an agent is not important to you. In most cases, you will need to go back and forth with a support agent before getting the help you need.

You may also seek support on Twitter or the help desk.

Summary

If you have a cracked or broken Verizon phone, you can have it replaced fast. If you have insurance coverage or Device Protection, you have three options for phone repair.

Keywords

Cracked or broken Verizon phone, Verizon Cracked Screen Repair