How Can I Fix a Cracked or Broken Verizon Wireless Phone?

Introduction

Verizon Wireless is a widely used wireless communication provider with a reputation as a telecommunications industry leader across the U.S. The company offers a wide range of plans while prioritizing its most loyal customers and providing innovative solutions for individual users and many corporations. While the brand is regarded for its 4G LTE and 5G network coverage and exceptional service, it also offers assistance to customers who need help fixing their mobile devices due to accidental damage. Spills, drops, and other unfortunate mistakes can prevent usage, which is often an inconvenience for people who rely on mobile devices for work.

What You'll Need

Smartphone damage can be frustrating but also expensive, especially if it prevents communication or causes power issues. However, in some cases, a broken or cracked Verizon Wireless device is repairable, depending on the severity of the damage.

Unfortunately, Verizon does not provide in-store repair services without assessing customer issues to determine if specific phones are eligible for maintenance. The company can also refuse to fix your device if it fails to find a valid reason for assistance. Therefore, you must submit a claim for your mobile device model and details about its damage.

You have a few repair options for your Verizon phone, helping you determine the best method to get top-notch repair for your device. On the other hand, you need an efficient option if you prefer to avoid paying the full market price for a new phone.

Filing a claim starts the process of getting the best service possible to prevent a device from being discarded. It can also help you avoid Verizon trading in your phone for a more expensive device, especially if you have insurance that offers a protection plan for cracked screens (such as Verizon Wireless Protection). Backing up your data, checking your warranty (or coverage), and understanding costs and deductibles are three things you must remember before submitting your claim.

Read on to determine how you can fix your cracked or broken Verizon Wireless mobile device:

Visit the Verizon website and sign in to your account.

Click the ‘Support’ link in the top-right corner of the homepage.

Scroll down to the ‘Browse support topics’ section and click ‘Services & Apps’.

Go to the ‘Safety & Security’ section and click the ‘Insurance and device protection-Support Overview’ link.

Click on the ‘File a Verizon insurance claim FAQs’ link, then ‘Repair or replace mobile phone devices FAQs’ in the ‘Additional Support’ section.

Scroll down and click ‘File a claim’ to start the process and determine your eligibility for mobile phone repair.

Many Verizon Wireless customers lack the expertise and tools to resolve technical issues themselves. However, the company encourages everyone to follow specific guidelines when communicating with professional representatives.

Conclusion

The best contact method is Verizon Wireless’ toll-free phone number. However, the technical specialists are available Monday through Friday from 7 am to 11 pm and from 8 am to 9 pm EST on Saturdays and Sundays. Therefore, consider calling as early as possible. If you prefer to read FAQs or interact with other Verizon users who have asked relatable questions and received helpful answers, you can submit an inquiry to the help desk for reliable assistance. You may have to wait a few minutes before connecting with a representative due to a high volume of calls and inquiry submissions.