In a nutshell: If your Verizon Fios bill due date is fast approaching and you realize you can't make the payment, it's important to contact the company as soon as possible. This can help prevent a disruption to your service and ensure they're aware of your situation. The following information can help you get started on the process.
If your Verizon Fios bill due date is fast approaching and you realize you can't make the payment, it's important to contact the company as soon as possible. This can help prevent a disruption to your service and ensure they're aware of your situation. The following information can help you get started on the process.
Visit the Verizon website.
Locate the menu on the Verizon website's homepage. It's in the upper-right corner, represented by three black horizontal lines.
Click on the three black horizontal lines to expand the Verizon menu.
Scroll down the menu until you locate the "Support" line. It will be in the bottom half of the menu.
Click on the "Support" link to go to the Verizon support page. It says "Verizon Support" at the top with "Find the right resources and discover more about your devices and services." underneath it.
Locate the search bar on the page. It says, "How can we help you?" and has a small magnifying glass icon on the right end.
Click on the "How can we help you?" line to expand the search feature.
Type "Fios payment arrangement" and click the search button on your phone's keyboard.
Find the search result that most pertains to your "Fios payment arrangement" search. It will likely be the one that says "Fios Payment Arrangements Verizon Billing & Account."
Click on the link, which will direct you to another page. For example, if you clicked on "Fios Payment Arrangements Verizon Billing & Account," you'll go to a page that says "Payment arrangements" on top in black lettering.
Read all the information on the page to gain a better understanding of what's involved in setting up the payment arrangement.
Try the recommendations on the page to set up the Verizon Fios payment arrangement. If you need further assistance, please proceed to the next step.
Contact Verizon customer support to set up your Verizon Fios payment arrangement if you were unable to do it on your own. Have an honest answer ready about why you need the payment arrangement, as the representative will likely ask you. They'll also ask you when you'll be able to pay and how much.
Take steps to set up your Verizon Fios payment arrangement as soon as you realize you need to do so. Contact Verizon customer support if you need assistance, as they'll be able to help you with the next steps.
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