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Urban Decay Customer FAQ

Top Answers & How-to Guides

What is Urban Decay's Phone Number?

The question we are asked most often is about how to talk to Urban Decay customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any upcoming Urban Decay product launches?

Yes, Urban Decay has several exciting product launches in the pipeline. We are constantly exploring new trends and innovations to bring...
Ask any question you have about Urban Decay customer service, get an answer now.
Contact Urban Decay customer service

Products

What are the best-selling Urban Decay products?

Urban Decay offers a range of highly acclaimed products, but some notable best-sellers stand out. Our Naked Palettes have been a longtime...
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Returns

What is Urban Decay's return policy?

Urban Decay's return policy is designed to ensure customer satisfaction. If you are dissatisfied with your purchase, you can return...
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Can I cancel or modify my Urban Decay order?

Yes, you can cancel or modify your Urban Decay order, but only if it is not yet processed or shipped. To make any changes, you must...
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Cruelty-Free

Are Urban Decay products cruelty-free?

Yes, Urban Decay is committed to being a cruelty-free brand. They do not test their products on animals, and none of their suppliers...
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Store Locations

Where can I find Urban Decay stores near me?

To locate Urban Decay stores near you, please visit our website and click on the "Store Locator" tab. By entering your zip code or...
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Payment Methods

What payment methods does Urban Decay accept?

Urban Decay accepts multiple payment methods to provide convenient options for its customers. Whether shopping online or in-store,...
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Shipping

Does Urban Decay offer international shipping?

Yes, Urban Decay offers international shipping to select countries. Customers can browse the website and add desired products to their...
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Loyalty Program

What is the Urban Decay Beauty Junkies loyalty program?

The Urban Decay Beauty Junkies loyalty program is a fantastic rewards program designed to show our appreciation to our valued customers....
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Upcoming Launches

Are there any upcoming Urban Decay product launches?

Yes, Urban Decay has several exciting product launches in the pipeline. We are constantly exploring new trends and innovations to bring...
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Help me with my Urban Decay customer service issue

Ask any question you have about Urban Decay customer service. We will do our best to get you answers right away.
We look to the Urban Decay issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Urban Decay issues reported to GetHuman
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