© GetHuman Inc.

How Do I Reset My Uphold Password?

Dec 9, 2022

Resetting your Uphold password is easy. Just follow the email instructions and you're all set.

Below are the detailed instructions to change your Uphold password:

  • Go to the login page
  • Hit Forgot Your Password
  • Type in your registered email address
  • You should get a Reset Your Password email from Uphold within a minute giving you instructions to change your password
  • Click the email link

Check your spam folder if you can't find the email. If you still don't see it, make sure to enter the email address registered on Uphold.

Do you have the 2-factor authentication enabled? You'll be asked to enter your Verification Code to validate the new password.

Contact Uphold Customer Support if you never got the email containing the reset password instructions or if you forgot the email address associated with your account. We suggest changing the password as soon as you get the email or the link may expire. Get in touch with Uphold when the email link doesn't work or if you don't have access to your Verification Code.

How to Reset Your 2-Factor Authentication

You can recover your 2-factor authentication code via the Security Key. Contact Support if you don't have your Security Key. Below are the instructions to get your 2-factor code.

When logged in:

Mobile App

  • Hit More located on the bottom right of the page and tap Settings
  • Tap Security and Recover 2-Factor Authentication Access
  • Choose Use security key backup and follow the instructions

New Web Wallet

  • On the left side, tap on the ellipsis sign to access the More options
  • Hit Security
  • Under 2-factor authentication, hit Recover 2-factor access
  • Click Security key backup and follow the instructions

When logged out:

Mobile App

  • Tap Already have an account? Log in on the bottom page
  • Enter your login credentials
  • Hit Having problems with code and choose Security key backup
  • Follow the instructions

New Web Wallet

  • Go to the login page and enter your email credentials
  • Tap Having problems with code
  • Select Security key backup
  • Follow the instructions and you're good to go

How to Sign Up for Uphold

If you don't have an account yet and want to create one, follow the instructions below:

For US Residents

  • Go to the login page and click Sign Up
  • Enter your email address and create a password
  • Choose your country of residence
  • Enter your account information
  • Check the confirmation email and click Get Started
  • Enable your 2-Factor authentication using your phone number
  • Download the Authy app
  • Open the app and enter the phone number registered to Uphold. The app will send you a security code to complete the signup process

For Non-US Residents

  • Go to the Sign-Up page
  • Enter your email address, password, and country of residence
  • Enter your complete name, username and check the confirmation email
  • Enter your phone number and download the Authy app
  • Open the app and use the registered phone number to get your security code
  • Enter the security code to the signup page to complete your registration process

Note: If you're from China, you will be asked to submit a government-issued ID. Contact Support if you have further questions.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Solutions to similar problems

How do I open an Uphold account?What should I do if I forget my password?How do I exchange one cryptocurrency for another on Uphold?What security features does Uphold offer?Does Uphold have any educational resources?What fees does Uphold charge?What cryptocurrencies can I trade on Uphold?What is the process for funding my Uphold account?Is there customer support available on Uphold?Is there a mobile app for Uphold?Can I use Uphold for fiat currency transactions?What is the minimum withdrawal amount on Uphold?How do I access my transaction history?How can I securely store my digital assets?Can I withdraw funds to my bank account?More Uphold Questions...

Why does GetHuman Write How-to Guides for Uphold Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Uphold

Best Phone Number for Uphold More questions and solutions
Asked 4 years ago
Updated 3 years ago
Viewed 1,717,313 times
Reset Uphold Password
How to Reset Uphold Password

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!