Despite the precautions and security measures you have in place, you may someday discover that your Uphold account has been hacked or compromised. What do you do next? What steps do you take? How to you recover your hacked Uphold account and protect yourself from further loss? You can learn more about Uphold account security by contacting customer support here, and below are ways you can recover your hacked account.
As soon as you notice your account has been compromised, report it. The quicker you report the suspicious activity, the quicker you can secure the assets you have left in your account. It is very difficult to recover stolen cryptocurrency, and in most cases the currency is never recovered. That is why it is important to take steps immediately to safeguard the remaining assets.
When you notice suspicious activity on your Uphold account, contact customer support right away to freeze your account. The quickest way to do this is via the online chat option at Uphold. You can report the activity via the mobile app, the website or email.
To make a report through the app, follow the steps outlined below.
You can report suspicious activity through the website by doing the following steps.
The third way to report your account was compromised is via email. Email support@uphold.com detailing the suspicious activity and requesting your account is frozen/locked. Make sure you put "My account has been compromised" as the subject line. If you email customer support from an email different from your verified one, make sure you include your verified email address, full name and last four digits of your phone number.
Once the account is secured, you can change your password and update your two-factory authentication to help further secure your account. Additionally, update the passwords on your email address, your online bank account and any other accounts linked to your Uphold account. Notify your bank of the suspicious activity on your Uphold account as well.
Freezing your account alerts Uphold there is an issue and is the first step in recovering your account. Once you lock your account, reset the password and update your security measures to make it harder for hackers to gain access. For more information or assistance, contact Uphold customer support here.
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