Uphold Customer FAQ

Uphold may ask you to verify your phone number again for several reasons, including enhancing security, compliance with regulations, or ensuring the accuracy of your contact information. This process helps protect your account and personal information from unauthorized access.

We understand that having your account under review can be frustrating. Typically, account reviews are conducted for security and compliance reasons. While the review process can take some time, it is essential to ensure the safety of all users. Unfortunately, we cannot expedite this process or provide specific updates regarding individual cases. We encourage you to check the link on this page for the most up-to-date contact information to reach customer service for further assistance.

Withdrawal times from Uphold can vary depending on the method used. For withdrawals to bank accounts, it typically takes 1-3 business days, subject to weekends and holidays. For withdrawals to cryptocurrencies, it's usually immediate but can take up to 10 minutes because of the transaction verification process on the blockchain. Please remember that these times are estimates and actual times may vary based on factors outside of Uphold's control. Always make sure to allow ample time for your transactions to process.

If you're unable to access your Uphold account, it might be due to wrong login credentials or issues with your internet connection. Ensure that your username and password are correct. If you've forgotten your password, use the "Forgot Password" feature to reset it. Please ensure that your caps lock is off because passwords are case-sensitive. Also, check your internet connection to see if it's working properly. If the problem persists after trying these solutions, it's likely a technical problem from Uphold's end. At times, issues like system updates or maintenance can affect access, so please try again after some time.

We're sorry you're experiencing difficulty with the verification process. Please ensure that your selfie is clear and the lighting is good. Also, make sure your face is fully visible and not obscured by hats or sunglasses. Furthermore, serious expressions work best for facial recognition technology. If you are still facing issues after trying these suggestions, it may be a technical issue that might require you to wait for a bit before trying again. If the problem still persists, keep in mind that Uphold's support team is always there to assist you.