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Uphold Customer FAQ

Top Answers & How-to Guides

How do I Contact Uphold Customer Service?

The question we are asked most often is about how to talk to Uphold customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Uphold customer service, get an answer now.

Recent Uphold Customer Questions

The customer service staff approved the withdrawal request. How long will it take for the funds to arrive in my bank account?

The time it takes for funds to arrive in your bank account after a withdrawal request is approved can vary depending on the withdrawal method you’ve chosen. Typically, bank transfers may take 3 to 5 business days to process. However, exact times can vary based on your bank and other factors.
Asked Jan 22, 2025 6:58 PM

How can I withdraw all my funds to my debit card? You only allow me to withdraw $25,000 per day.

To withdraw all your funds to your debit card, you will need to initiate multiple withdrawals if your total exceeds the $25,000 daily limit. Withdraw smaller amounts each day until your balance is fully withdrawn. Ensure that you adhere to the daily limits and any additional verification processes required.
Asked Jan 19, 2025 7:43 PM

I want to withdraw all my funds to my bank card, but your exchange limits me to $25,000 per day.

Uphold does have withdrawal limits in place, which include a daily cap of $25,000. If you wish to withdraw more than this amount, you will need to wait until the next day to continue your withdrawal.
Asked Jan 19, 2025 7:36 PM

How long does it take to complete the video verification and email verification after transferring Bitcoin?

The duration for completing video and email verification on Uphold can vary. Typically, video verification may take a few minutes to process, while email verification is usually immediate. However, depending on demand and specific circumstances, it may take longer. It's suggested to monitor your account for updates.
Asked Jan 17, 2025 2:15 PM

How can I delete my uphold account

To delete your Uphold account, log in to your account and navigate to the settings page. Look for the option related to account deletion or closure. Follow the instructions provided to complete the process. Keep in mind that you may need to withdraw any remaining balance or resolve any pending transactions before the account can be deleted.
Asked Dec 28, 2024 5:31 AM

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