Uphold Customer FAQ

If you're having trouble logging in and not receiving the password reset email, check your spam or junk folder, as it may have been filtered there. Ensure you are using the correct email address associated with your account. If the issue persists, there may be a technical problem. You can find the most up-to-date contact information right here on this page to seek further assistance.

Once a transaction is confirmed on the blockchain, it cannot be reversed. We recommend checking the transaction details in your Uphold account, including the transaction ID to see its status. If the funds were sent to the wrong address, they are unfortunately lost unless the recipient returns them. Always double-check addresses before sending funds to avoid misdirection in the future.

If you accidentally closed your Uphold account and wish to reopen it, you should be able to follow the account recovery process through the app or website. Usually, this involves verifying your identity and following the prompts provided. Ensure you have your account details ready for a smoother recovery process.

To move money from your Uphold USD account to a bank account listed on Uphold, you need to initiate a withdrawal. Select the USD wallet, choose the option to withdraw, then select the bank account to which you want to transfer funds. Follow the prompts to complete the transaction. Ensure that your bank account is properly linked and verified to avoid any issues during the process.

If you're unable to log in and need to change your phone number for account recovery, please use the link on this page for the most up-to-date contact information. This will direct you to support who can assist you with resetting your password and updating your phone number.