Updated July 14, 2025

Unum Customer FAQ

Recent Unum Customer Questions

Help me with my Unum customer service issue

Claims Process

How do I file a claim?

To file a claim with Unum, first, determine the claim type and gather the necessary documentation. Complete the relevant claim...

How long does it take to receive benefits after filing a claim?

The duration for receiving benefits after filing an Unum claim can differ based on various factors, such as policy type and...

What is the process for appealing a denied claim?

To appeal a denied claim with Unum, first review the denial letter for reasons and policy details. Next, gather supporting...

What is Unum?

Unum is a prominent employee benefits provider, established in 1848, offering various insurance products like disability and...

What types of insurance does Unum offer?

Unum provides several types of insurance, including disability insurance for income replacement during illness or injury, life...

What are the eligibility requirements for Unum's insurance policies?

Unum's insurance eligibility requirements vary by policy type, typically needing applicants to be at least eighteen years old...

Does Unum offer coverage for pre-existing conditions?

Unum's coverage for pre-existing conditions varies by insurance type and typically includes waiting periods before claims can...

What are the common exclusions in Unum's insurance policies?

Unum's insurance policies typically include common exclusions such as claims for self-inflicted injuries or suicide within a...

Can I customize my insurance coverage?

Unum provides various options for customizing insurance coverage, enabling individuals to choose the plans and features that...

Can I change my beneficiary?

Yes, changing a beneficiary for Unum insurance is possible. Typically, one needs to fill out a beneficiary change form with...

What happens if I miss a premium payment?

If a premium payment is missed, Unum usually allows a grace period for payment without losing coverage, but if not paid in...

Is there a grace period for premium payments?

Unum usually offers a grace period for premium payments, allowing policyholders extra time to pay after the due date without...

How can I access my policy details online?

To access your Unum policy details online, visit unum.com, then navigate to the customer login area. Log in with your username...

Are there any options for converting my policy if I leave my employer?

Unum provides options to convert insurance policies after leaving an employer, such as changing group life insurance to an...

What is the waiting period for disability insurance?

The waiting or elimination period for disability insurance is the time one must wait post-disability to receive benefits. For...

Does Unum provide any resources for financial planning?

Unum does provide various resources to assist individuals and businesses with financial planning, especially concerning...

We look to the Unum issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

Unum issues reported to GetHuman

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