In a nutshell: Uber Eats allows customers to request refunds for orders with issues such as food quality or damage. To start the refund process, log into your account on the website, select the order with the problem, and choose
Uber Eats is an American platform facilitating online meal ordering and delivery. Although the company does well in delivering its services, sometimes errors may result and you may want to get a refund on your order. Uber Eats offers refunds; however, your eligibility is determined by certain conditions. If the restaurant or the delivery person is responsible for the error, you’re more likely to get a refund. Here’s the refund request process on Uber Eats.
To begin the process, start by visiting the Uber Eats website. Enter the URL “ubereats.com” in your browser to open the company homepage.
Once on the company homepage, click “Log In” to open the account sign-in page.
On the next page, the platform opens a new section where you can sign into your account using your mobile number. Enter the phone number and click “Continue.” Alternatively, you can use an email address.
After a successful login, navigate to the top left corner of your account dashboard and click the menu icon.
The menu button reveals more items, including your account profile, orders, promotions, wallet, and more. Click “Help” to proceed.
Clicking the “Help” button opens the help section, which includes a list of your orders and their completion dates. The order details include the number of items you ordered and the name of the restaurant you ordered from. Check the list and select the order that you have an issue with and would like a refund.
After selecting your order, scroll to the bottom to access the “Help With and Order” section. Click “Past Order” to continue.
The next page lists various problems that could occur with an order. Click “Food Damage or Quality Issue.”
In the next section, the platform inquires about the items that had issues with food quality or damage. You have two options to choose from: whether the entire order was problematic or certain items in the order had issues. Click “Entire Order” to request a refund for your whole order. Check the box on the side and click “Next.”
The platform further tries to obtain more information about the issue with your order. You can request a refund for damaged packaging, burnt food, unsatisfactory quantity, and more. Click “Issue With Food Temperature.” This most likely implies that the order arrived late and cooled down, making it uncomfortable to eat. If you prefer any other reason from the list, select it and click “Next.” Now, you have to wait for five minutes or more for feedback from the company or your refund.
Uber Eats provides customer support to handle all your queries during the process. If you get stuck, contact customer support. Go to the bottom of your account dashboard and click “Get Help.”
Uber Eats provides an automated confirmation after you submit a refund request. Depending on the complexity of the issue, the review process may take up to 3 business days or longer. After processing your refund, you will receive it as a direct refund or as Uber Eats credits. To ensure a smooth refund process, get proof of the issue your order has.
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