What happens if my car is damaged or stolen during a Turo trip?

If a car is damaged or stolen during a Turo trip, several procedures and protections come into play to address the situation. First, it is essential for both guests and hosts to understand that Turo offers a variety of insurance plans that provide different levels of coverage. The specific protections available depend on the plan selected by the host at the time the vehicle is listed. In the event of damage, the guest is responsible for reporting the incident to Turo within a specific timeframe. This notification should include detailed information about what occurred, accompanied by photographs and any relevant documentation. Turo will then assess the claim and determine the extent of liability based on the host's selected coverage. Guests may also be required to cover the deductible associated with the insurance plan. If a car is stolen, it is imperative to contact local authorities immediately to report the theft. After contacting law enforcement, the guest should report the incident to Turo as well to initiate the recovery process. Turo may assist in tracking the vehicle, but the ultimate responsibility for the car’s recovery typically lies with law enforcement. Throughout the process, Turo aims to ensure that its hosts and guests are supported. It is advisable for hosts to thoroughly familiarize themselves with the details of their coverage and for guests to keep open lines of communication with the host and Turo. For specific guidance or updates on policies, individuals can refer to the current web page providing information on coverage options, claims procedures, and customer support options.