Turo addresses the management of tolls and tickets through the vehicle host's choice and the platform's policies. When a guest rents a vehicle through Turo, the host can choose to include tolls as part of the rental terms. If the vehicle is part of a toll program, guests may be billed for any tolls incurred during their rental period either directly or at the conclusion of the rental.
In terms of traffic tickets or parking violations, Turo generally provides that responsibility lies with the guest, who will need to address any citations incurred during the rental. Hosts are encouraged to report any tickets received post-rental through the platform. The fees for those tickets may be taken from the security deposit held for the guest during the rental.
For guests and hosts seeking specific details about how these processes work and any fees that may be associated, it is beneficial to review the relevant sections on Turo's website, where clear guidelines and updated information are provided.
If you need to call Turo customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Find a list of many popular Turo questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.