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TrueValue Customer FAQ

Top Answers & How-to Guides

What is TrueValue's Phone Number?

The question we are asked most often is about how to talk to TrueValue customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent TrueValue Customer Questions

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Ordering Information

How do I place an order?

To order from TrueValue, visit their website to browse or search for products. Add items to your cart, then proceed to...
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How do I track my order?

To track an order from TrueValue, visit their website and find the order tracking section. Here, you can enter your order...
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Can I cancel or change my order?

TrueValue allows for order cancellations or modifications based on their store policies and the order status. If the order is...
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How long does it take to process an order?

Order processing times at TrueValue typically range from one to two business days, depending on product availability and...
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Loyalty and Membership

How do I sign up for your newsletter?

To register for the TrueValue newsletter, one usually visits the official website and finds the subscription option, often in...
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Do you have a loyalty program?

True Value has a rewards program called True Value Rewards, which allows customers to earn points on purchases at participating...
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What are the benefits of joining the True Value loyalty program?

The True Value loyalty program provides benefits such as earning points on purchases that can be redeemed for discounts, access...
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Payment and Discounts

What payment methods do you accept?

TrueValue generally accepts major credit cards, debit cards, cash, gift cards, and sometimes mobile payments like Apple Pay or...
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Are there any ongoing promotions or discounts?

True Value frequently offers seasonal promotions and discounts, which can include sales on specific items and incentives for...
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Can I apply for a TrueValue credit card?

TrueValue has a credit card program that offers benefits and rewards for shoppers. To apply, customers can fill out a form...
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Do you offer bulk purchase discounts?

True Value does not have a standard policy for bulk purchase discounts as they vary by location, with each store independently...
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Returns and Shipping

Do you offer international shipping?

True Value generally does not provide international shipping for online orders, focusing instead on customers in the United...
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What is your return policy?

TrueValue's return policy generally allows returns within about thirty days for most items in original condition with a...
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Store Location and Age Restrictions

How do I find a True Value store near me?

To locate a True Value store nearby, you can use their website's store locator tool by entering your zip code, city, or state....
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Are there any age restrictions on purchasing certain products?

TrueValue does impose age restrictions on certain products due to legal and safety regulations, such as tobacco, alcohol, and...
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What should I do if I lost my TrueValue credit card?

If a TrueValue credit card is lost, the individual should first check common locations for it. If it remains missing,...
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We look to the TrueValue issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
TrueValue issues reported to GetHuman
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