What is your return policy?

Our return policy at TrueValue is designed to ensure complete customer satisfaction. If you are not satisfied with your purchase, you can return the item within 30 days of purchase for a full refund or exchange. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging. Proof of purchase is required for all returns. Certain items such as paint, fuel, and custom-made products may have additional return restrictions due to safety or personalized nature. Online purchases can be returned to any TrueValue store or shipped back following our instructions. We strive to make the return process as hassle-free as possible, so you can shop with confidence knowing that we have your back.