Updated

TrueValue Customer Service

Phone Number & Contact Info

TrueValue's Best Phone Number

800-897-3112
Toll-free·Calls Customer Service·Most popular TrueValue number
Q:

How do I talk to a live human at TrueValue?

A:Direct to a human
Q:

Does TrueValue offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

TrueValue Customer Phone Numbers

Retail Support Center

773-695-5000
24 hours, 7 days · Press 0 to reach the operator. · If you know your party's extension, you can dial it now. Press pound to dial by name or press 0 to speak to the operator.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this TrueValue phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human

What are the hours and when should I call?

TrueValue operates the call center for this 800-897-3112 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 39 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TrueValue phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TrueValue staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call TrueValue is Monday. The most busy day to call is Friday. Again, this is based on a sample of 39 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call TrueValue

In summation, the best day to call TrueValue is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that TrueValue staffs the call center well on Monday.

Why Customers Call TrueValue

If you have time to do a bit of reading before you call TrueValue, we recommend you read over some of our problem-specific articles.

What is TrueValue?

TrueValue is a renowned and trusted retail hardware cooperative in the United States. We offer a wide range of quality products and services to homeowners, DIY enthusiasts, and professionals. As a member-owned organization, our vast network of independently operated stores shares a common goal of providing personalized and knowledgeable customer service. TrueValue stores offer a diverse selection of home improvement, paint, tools, plumbing, electrical, and gardening supplies, along with many other essential products. Additionally, we offer rental options for various equipment. With a focus on community, TrueValue actively supports local charitable initiatives and strives to be a reliable resource for customers' home improvement needs. Whether it's for a small project or a major renovation, TrueValue is the destination for quality products, expert advice, and exceptional customer service.

Can I apply for a TrueValue credit card?

Yes, you can apply for a TrueValue credit card. TrueValue offers a credit card program that allows customers to enjoy additional benefits and convenience. Applying for a TrueValue credit card is simple and straightforward. You can apply online through the TrueValue website or visit a TrueValue store near you to complete an application form. The application process is quick and usually takes only a few minutes to complete. Once your application is submitted, it will be reviewed, and you will be notified of the decision promptly. If approved, you can start using your TrueValue credit card immediately to make purchases and take advantage of exclusive offers and promotions. Apply for a TrueValue credit card today to enhance your shopping experience with added flexibility and rewards.

Top TrueValue customer service problems

Click the link above to get answers to just about any TrueValue customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More TrueValue Customer Service Contacts

There are of course other ways to contact TrueValue customer service besides the phone. Below we list the best ones, by medium.

TrueValue Customer Help Desk / Web Support

truevalue.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- TrueValue customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is TrueValue's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TrueValue agent. This phone number is TrueValue's best phone number because 234 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-897-3112 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call TrueValue first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, TrueValue has 2 phone numbers. It's not always clear what is the best way to talk to TrueValue representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for TrueValue. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TrueValue. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare TrueValue Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated