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TriMet Customer FAQ

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What is TriMet's Phone Number?

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Fares and Passes

What is the cost of riding TriMet?

TriMet fare costs depend on fare type and travel duration, with distinct prices for adults, youth, seniors, and those with...
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Where can I buy tickets or passes?

Tickets and passes for TriMet can be purchased from ticket vending machines at major MAX Light Rail stations or select bus...
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Does TriMet offer any discount programs?

TriMet has several discount programs for seniors, people with disabilities, and students, offering reduced fares. There may...
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What are the different types of passes available for TriMet?

TriMet provides a variety of passes to meet the needs of its riders, including the Adult Monthly Pass for regular commuters, a...
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Are there any discounts for students or seniors on TriMet?

TriMet provides fare discounts for students aged six to eighteen and seniors over sixty-five to enhance affordability. Students...
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What is the policy for lost tickets or passes?

TriMet's policy states that lost or stolen paper tickets and passes are not replaced.However, users of registered Hop cards can...
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Schedules and Routes

Where can I find the TriMet bus schedule?

The TriMet bus schedule is available on the official TriMet website, where users can find detailed and current information...
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What are the peak hours for TriMet?

TriMet experiences its busiest travel times during weekday mornings around 7:00 AM to 9:00 AM and afternoons from 4:00 PM to...
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How can I find real-time arrival information for TriMet?

Riders can access real-time arrival information for TriMet through the website and mobile app, which feature interactive maps...
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How can I plan a trip using TriMet services?

To plan a trip with TriMet, utilize their online trip planner on their website or the mobile app, which provides route options,...
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What to do if TriMet service is delayed or canceled?

When TriMet service is delayed or canceled, riders should stay informed through the website and social media for real-time...
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Bicycle and Large Items

Can I bring my bicycle on TriMet vehicles?

Yes, bicycles are allowed on TriMet vehicles under certain conditions. They can be taken on buses with bike racks without extra...
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Can I bring large items on TriMet vehicles?

TriMet allows large items on its vehicles as long as they do not block aisles or doorways. Acceptable items include strollers...
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Is bike parking available at TriMet stations?

TriMet provides bike parking at numerous transit stations for cyclists to easily integrate biking with public transport....
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Pets and Food Policies

What are the rules for bringing pets on TriMet?

TriMet permits pets on its vehicles only if they are secured in a carrier or crate during travel. Service animals are allowed...
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Are there any restrictions on food or drink on TriMet vehicles?

TriMet permits food and drink on their vehicles but emphasizes cleanliness and courtesy. Passengers should use non-spill...
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Accessibility and Safety

How does TriMet accommodate individuals with disabilities?

TriMet actively works to ensure accessible transportation for individuals with disabilities throughout the region. They offer...
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What safety measures are in place for passengers on TriMet?

TriMet has established numerous safety measures for its passengers, including security presence at transit centers,...
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Are there guidelines for using TriMet during emergencies?

TriMet has established emergency guidelines to ensure passenger safety. Riders should stay calm, follow instructions from...
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Customer Feedback and Issues

How do I report a problem with a TriMet vehicle?

To report a problem with a TriMet vehicle, provide details such as the vehicle number, route number, incident time and date,...
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Are there facilities for charging devices on TriMet?

TriMet generally does not have charging facilities on its vehicles, as its main goal is to provide dependable transit services....
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We look to the TriMet issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
TriMet issues reported to GetHuman
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