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TiVo Customer FAQ

Top Answers & How-to Guides

What is TiVo's Phone Number?

The question we are asked most often is about how to talk to TiVo customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Factory Reset My TiVo?

You can decide to factory reset your TiVo for a wide variety of reasons. When you do, you should first ensure you have tried all the...
Ask any question you have about TiVo customer service, get an answer now.

Recent TiVo Customer Questions

The guide says title not available for all channels.

When your TiVo guide is displaying "Title Not Available" for all channels, it typically indicates that the TiVo device has problems receiving the program data. This might be due to an interrupted or incomplete service connection. Try to manually connect to the TiVo service to download the guide data. If this doesn't work, you may need to restart your TiVo box. If all channels continue to show "Title Not Available" after these steps, there may be an issue with your signal or device that needs professional assistance. We recommend reaching out to TiVo's technical support in such cases.
Asked Mar 28, 2024 1:19 AM

Help me with my TiVo customer service issue

Resetting TiVo

How Do I Factory Reset My TiVo?

You can decide to factory reset your TiVo for a wide variety of reasons. When you do, you should first ensure you have tried all the...
We look to the TiVo issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
TiVo issues reported to GetHuman
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