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What should I do if my Three UK SIM card is lost or stolen?

Asked 6 months ago
If your Three UK SIM card is lost or stolen, it is important to take immediate action to secure your account and protect your personal information. Firstly, you should try to think back and retrace your steps to see if you can locate your SIM card. If you cannot find it, the next step is to prevent any unauthorized usage. Three UK recommends that customers take the action of blocking the SIM card to stop anyone from making calls, sending messages, or using data. This can typically be done through your online account portal on the Three UK website, where you can manage your services securely. In addition, customers may choose to contact Three UK's customer service for additional assistance. The customer service team will guide you through the process of blocking your SIM card and can arrange for a replacement SIM if necessary. It is advisable to keep any relevant documentation close at hand, such as personal identification, as this may be required for security purposes. Once you have blocked your SIM and arranged for a replacement, remember to update any important contacts with your new number if applicable. Always keep a note of your important information securely, and remember to activate your new SIM card as instructed once you receive it. For contact information or further details, visiting the official Three UK website is a good idea.
Answered Jun 16th 2025

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