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The Knot Shop Customer FAQ

Top Answers & How-to Guides

What is The Knot Shop's Phone Number?

The question we are asked most often is about how to talk to The Knot Shop customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I change my shipping address after placing an order?

Yes, you can change your shipping address after placing an order on The Knot Shop. However, please note that once an order is submitted,...
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Order Tracking

How do I track my order?

To track your order, log in to your Knot Shop account and navigate to the order history section. From there, you will be able to view...
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Promo Codes

How do I apply a promo code to my order?

To apply a promo code to your order, simply enter the code in the designated field during checkout. After you have added items to your...
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Payment Methods

What payment methods do you accept?

At The Knot Shop, we strive to provide our customers with convenient and secure payment options. We accept various forms of payment...
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Returns and Exchanges

Can I return or exchange an item?

Yes, you can return or exchange an item purchased from The Knot Shop. We understand that sometimes things may not meet your expectations...
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International Shipping

Do you offer international shipping?

Yes, we offer international shipping! At The Knot Shop, we understand that our customers come from all around the world and we are...
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Order Processing Time

How long does it take to process an order?

The processing time for orders at The Knot Shop typically takes 1-3 business days. This time frame allows us to carefully review and...
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Customization Options

Do you offer customization options on your products?

Yes, we offer customization options on our products. At The Knot Shop, we understand that you want your special day to be unique and...
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Order Cancellation

Can I cancel my order?

Yes, you can cancel your order with The Knot Shop, but there are certain conditions to consider. If you wish to cancel your order,...
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Return Policy

What is your return policy?

Our return policy at The Knot Shop is designed to ensure customer satisfaction. We understand that sometimes merchandise might not...
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Gift Wrapping

Do you offer gift wrapping?

Yes, we offer gift wrapping services at The Knot Shop. We understand the importance of presenting gifts in a beautiful and personal...
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Shipping Policy

What is your shipping policy?

Our shipping policy ensures a hassle-free experience for our customers. We offer both domestic and international shipping options to...
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Address Change

Can I change my shipping address after placing an order?

Yes, you can change your shipping address after placing an order on The Knot Shop. However, please note that once an order is submitted,...
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