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The Knot Shop Customer FAQ

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What is The Knot Shop's Phone Number?

The question we are asked most often is about how to talk to The Knot Shop customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent The Knot Shop Customer Questions

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Order Tracking

How do I track my order?

To track an order from The Knot Shop, find the confirmation email with the tracking number and a link to the carrier's site....
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How long does it take to process an order?

The Knot Shop's order processing time generally takes one to three business days, depending on factors like item type and order...
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Can I change my shipping address after placing an order?

After an order is made with The Knot Shop, changing the shipping address may be possible if the order has not yet been...
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Payment and Promo Codes

How do I apply a promo code to my order?

To apply a promo code at The Knot Shop, begin by navigating to the checkout page where you will find a field for entering the...
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What payment methods do you accept?

The Knot Shop accepts various payment methods, including major credit cards and PayPal. It is recommended to check their...
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Returns and Exchanges

Can I return or exchange an item?

The Knot Shop offers a return and exchange policy that allows items to be returned if they are in their original condition and...
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Can I cancel my order?

The Knot Shop usually allows order cancellations if the order has not been processed or shipped yet. Customers should check the...
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What is your return policy?

The Knot Shop's return policy allows returns of items in original, unused condition within a specific timeframe for a full...
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Shipping and International

Do you offer international shipping?

The Knot Shop generally allows international shipping, but the specifics depend on the destination. Fees and delivery times may...
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What is your shipping policy?

The Knot Shop has a detailed shipping policy offering various methods to meet diverse needs, including standard and express...
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Product Options

Do you offer customization options on your products?

The Knot Shop offers a range of customization options for various products, allowing personalization through names, dates, or...
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Do you offer gift wrapping?

The Knot Shop's website does not clearly state if gift wrapping is available. It's advisable to check individual product pages...
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