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Thatpetplace.com Customer FAQ

Top Answers & How-to Guides

What is Thatpetplace.com's Phone Number?

The question we are asked most often is about how to talk to Thatpetplace.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create an account?

To create an account on Thatpetplace.com, simply click on the "Sign In" or "Create Account" link located at the top of the homepage....

Do you offer live animal shipping?

Yes, we offer live animal shipping to ensure that our customers can conveniently and safely receive their new pets. Our expert team...
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Account Creation

How do I create an account?

To create an account on Thatpetplace.com, simply click on the "Sign In" or "Create Account" link located at the top of the homepage....
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Order Tracking

How do I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on...
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About Thatpetplace.com

What is Thatpetplace.com?

Thatpetplace.com is an online retailer that offers a wide range of pet supplies and products for various animals, including dogs, cats,...
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Returns and Exchanges

Can I return or exchange items?

Yes, customers can return or exchange items at Thatpetplace.com. We understand that sometimes you may need to make a return due to...
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Payment Methods

What payment methods do you accept?

We accept various payment methods to make your shopping experience convenient and hassle-free. At Thatpetplace.com, you can pay for...
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International Shipping

Do you offer international shipping?

Yes, we offer international shipping to select countries around the world. At Thatpetplace.com, we understand that pet lovers can be...
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Shipping Time

How long does shipping take?

At Thatpetplace.com, we strive to ensure that your order is promptly delivered to your doorstep. The shipping time for your order may...
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Return Policy

What is your return policy?

Our return policy at Thatpetplace.com ensures that our customers have a hassle-free experience with their purchases. We understand...
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Order Changes

Can I cancel or change my order?

Yes, you can cancel or change your order. If you would like to cancel or make any changes to your order, please contact our customer...
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Loyalty Program

Do you have a loyalty program?

Yes, we have a loyalty program! At Thatpetplace.com, we value our loyal customers and want to reward them for their continued support....
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In-store Availability

Are the products on your website available in-store?

Yes, the products on our website are available for purchase in-store. At Thatpetplace.com, we strive to provide a seamless shopping...
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Live Animal Shipping

Do you offer live animal shipping?

Yes, we offer live animal shipping to ensure that our customers can conveniently and safely receive their new pets. Our expert team...
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Help me with my Thatpetplace.com customer service issue

Ask any question you have about Thatpetplace.com customer service. We will do our best to get you answers right away.
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