Can I return or exchange items?

Yes, customers can return or exchange items at Thatpetplace.com. We understand that sometimes you may need to make a return due to various reasons, such as receiving a faulty or incorrect product. To initiate a return or exchange, please contact our customer service within 14 days of purchase. We will gladly assist you in sorting out the details and provide you with a return authorization number. Please remember that returned products must be unused, in their original packaging, and accompanied by a valid receipt. Once we receive the returned item, our team will inspect it and process your refund or exchange accordingly. Please note that certain restrictions may apply, so we encourage you to review our return policy for specific details. Customer satisfaction is our priority, and we strive to make the return or exchange process as convenient and hassle-free as possible.