What is your return policy?

Our return policy at Thatpetplace.com ensures that our customers have a hassle-free experience with their purchases. We understand that sometimes items may not meet expectations or may arrive damaged. Therefore, if you are unsatisfied with your order, we offer a 30-day return window from the date of purchase. To qualify for a return, products must be in their original packaging and in unused condition. However, please note that certain items such as live animals, live plants, and perishable goods are non-returnable due to their nature. To initiate a return, simply contact our customer service team, and they will guide you through the process. Rest assured, we strive to provide the best possible service and ensure your satisfaction with our return policy.