Telkom Customer FAQ

If you bought airtime via the Capitec app and didn't receive it, verify your transaction in the Capitec app to ensure it was processed. Sometimes, there may be delays. If the transaction was completed but the airtime isn't credited, you may need further assistance.

If there's no network available on your device, try restarting your device, checking for network outages in your area, or ensuring your SIM card is properly inserted. If the issue persists, verify your account status and network settings.

Currently, Telkom does not support direct billing for YouTube subscriptions through your Telkom number. You will need to use another payment method such as a credit card, debit card, or PayPal linked to your YouTube account.

If your bill didn't get paid by debit order, you can manually pay it through Telkom's self-service portal, via EFT (Electronic Funds Transfer), or by visiting a Telkom store. Use your account number as the reference when making the payment.

To activate missed call notifications on Telkom, dial *61*183# from your Telkom mobile phone. This will enable the missed call alert service, ensuring you receive notifications for missed calls.