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Telkom Customer FAQ

Top Answers & How-to Guides

What is Telkom's Phone Number?

The question we are asked most often is about how to talk to Telkom customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the available add-on features for Telkom services?

Telkom offers a range of add-on features to enhance its services. Customers can choose from various options depending on their needs....
Ask any question you have about Telkom customer service, get an answer now.

Recent Telkom Customer Questions

Is there a Telkom toll free number for customer service

Yes, there is a toll-free number for customer service that you can use to reach out to Telkom. The most up-to-date contact information, including the toll-free number, can be found right here on this page.
Asked Dec 10, 2024 1:21 PM

How do I resset my password on Zimbra;home

To reset your password on Zimbra, go to the login page and click on the "Forgot Password?" link. Follow the prompts to enter your email address and verify your identity. Once verified, you will receive instructions to create a new password. Be sure to check your email for any further steps needed to complete the reset.
Asked Nov 28, 2024 6:08 PM

How do access my e-mails through Zimbra:home

To access your emails through Zimbra:home, visit the Zimbra webmail interface and log in with your credentials. Ensure you're using the correct username and password associated with your Telkom email account. Once logged in, you can view, send, and manage your emails from the interface.
Asked Nov 28, 2024 6:01 PM

I bought airtime via Capitec app but I didn't receive it

If you bought airtime via the Capitec app and didn't receive it, verify your transaction in the Capitec app to ensure it was processed. Sometimes, there may be delays. If the transaction was completed but the airtime isn't credited, you may need further assistance.
Asked Jul 12, 2024 1:15 PM

No network available on my device?

If there's no network available on your device, try restarting your device, checking for network outages in your area, or ensuring your SIM card is properly inserted. If the issue persists, verify your account status and network settings.
Asked Jul 4, 2024 9:09 AM

Help me with my Telkom customer service issue

Services

What services does Telkom provide?

Telkom provides a range of services to meet the diverse communication needs of customers. We offer reliable fixed-line phone connections,...

Billing

Can I check my Telkom bill online?

Yes, you can conveniently check your Telkom bill online. Telkom provides a user-friendly online platform where you can easily access...

Internet Plans

What are the available internet plans offered by Telkom?

Telkom offers a variety of internet plans to suit different needs. These plans range from basic, affordable options to high-speed,...

Relocation

Can I transfer my Telkom services to a new address?

Yes, you can transfer your Telkom services to a new address. Telkom offers a convenient and hassle-free process to ensure a seamless...

Data Usage

Are there any data usage caps on Telkom plans?

No, there are no data usage caps on Telkom plans. Telkom offers unlimited data on all of its plans, allowing you to browse, stream,...

International Calls

What are the international call rates for Telkom?

Telkom offers competitive international call rates to connect customers with their loved ones worldwide. Our international call rates...

Add-ons

What are the available add-on features for Telkom services?

Telkom offers a range of add-on features to enhance its services. Customers can choose from various options depending on their needs....
We look to the Telkom issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Telkom issues reported to GetHuman
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