Synchrony Bank Customer FAQ

We're sorry to hear about the confusion. It's important to protect your financial identity. You should not attempt to collect payment for this bill yourself. Instead, take steps to address this as potential identity fraud. Inform Synchrony Bank, which manages Care Credit accounts, about the mix-up right away. By doing so, they can investigate the issue and help resolve the situation.

Si necesita hacer un plan de pago para su deuda con Synchrony Bank, lo primero que debe hacer es ponerse en contacto con su oficina de servicio al cliente. Discuta su situación financiera actual y sus expectativas de pago. Busque una solución que sea mutuamente beneficiosa. Por lo general, Synchrony Bank es comprensivo con los problemas financieros de los clientes y puede estar dispuesto a organizar un plan de pago. Tenga en cuenta que debe estar al corriente en sus pagos antes de solicitar un plan de pago para evitar tener problemas en su informe crediticio.

To pay off a bill with your Synchrony Bank credit card, you'll need to log into your account online or via the Synchrony Bank mobile app. From there, you can make a payment using your checking or savings account. Ensure you pay the full balance to close out the account. After the payment has posted and your balance is zero, you can proceed to close the account. To do this, you'll need to contact Synchrony Bank's customer service directly by phone. Please take note that closing a credit card account may affect your credit score depending on factors like credit utilization ratio and length of credit history.

To cancel your Visa credit card with Synchrony Bank, you'll usually need to contact the bank directly. You can do this by calling the customer service number found on the back of your card. Be prepared to provide certain identifying information to verify your identity. It's recommended to pay off any remaining balance before you cancel the card, as closing a credit card account can potentially impact your credit score. Finally, after the cancellation, make sure to get a confirmation detailing the cancelled credit card account information for your records.

If you've received a message stating you have a CareCredit account but do not recall opening one, it may be a case of potential fraud or identity theft. It's crucial to act promptly: Initiate a dispute with Synchrony Bank, check your credit reports for any unusual activity, and monitor your accounts closely. Please also consider informing the relevant credit bureaus and your local law enforcement. It's crucial to stay vigilant when it comes to protecting your financial identity. Remember, Synchrony Bank has measures in place to address these concerns, including customer service representatives standing by to assist you.