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Swarovski Customer FAQ

Top Answers & How-to Guides

How do I Contact Swarovski Customer Service?

The question we are asked most often is about how to talk to Swarovski customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is Swarovski's loyalty program?

Swarovski's loyalty program is called the Swarovski Crystal Society (SCS). It is designed to reward and celebrate passionate crystal...
Ask any question you have about Swarovski customer service, get an answer now.
Contact Swarovski customer service

Returns and Stores

What is Swarovski's return policy?

Swarovski's return policy allows customers to return or exchange products within 14 days of purchase at any Swarovski retail store....
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Where can I find Swarovski stores?

Swarovski stores can be easily found worldwide. With a global presence, there are numerous options available to explore and shop at...
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Order Tracking

Can I track my order?

Yes, customers can track their order with Swarovski. After placing an order, customers will receive a confirmation email that includes...
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Payment Methods

What payment methods does Swarovski accept?

Swarovski accepts various payment methods to provide customers with convenience and flexibility. You can make purchases using credit...
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Product Warranty

Do Swarovski products come with a warranty?

Yes, Swarovski products come with a warranty. We take pride in the quality of our designs and materials, and we stand behind our products....
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Material Composition

Are Swarovski products made with real crystals?

Yes, Swarovski products are indeed made with real crystals. Swarovski is renowned for its high-quality crystal manufacturing and all...
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Personalization Options

Can I personalize or engrave Swarovski products?

Yes, customers can personalize and engrave Swarovski products. Swarovski offers a range of customized options to add a personal touch...
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Promotions and Discounts

Are there any discounts or promotions available?

Yes, Swarovski frequently offers discounts and promotions to its customers. These special offers can be found both online and in-store....
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Online Purchases

Can I purchase Swarovski products online?

Yes, customers can conveniently purchase Swarovski products online. Swarovski provides a seamless online shopping experience through...
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Loyalty Program

What is Swarovski's loyalty program?

Swarovski's loyalty program is called the Swarovski Crystal Society (SCS). It is designed to reward and celebrate passionate crystal...
Read more

Help me with my Swarovski customer service issue

Ask any question you have about Swarovski customer service. We will do our best to get you answers right away.
We look to the Swarovski issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Swarovski issues reported to GetHuman
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