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Swarovski Customer FAQ

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How do I Contact Swarovski Customer Service?

The question we are asked most often is about how to talk to Swarovski customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Returns and Policies

What is Swarovski's return policy?

Swarovski has a return policy that permits returns within 30 days of purchase for items in original condition. Online returns...
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Do Swarovski products come with a warranty?

Swarovski generally offers a warranty covering manufacturing defects for two years from the purchase date, but this may differ...
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What is Swarovski's shipping policy?

Swarovski offers various shipping options based on the customer's location, typically including free standard shipping on...
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Store Information

Where can I find Swarovski stores?

To find Swarovski stores, one can utilize the store locator on their official website by entering a city or postal code. This...
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Can I purchase Swarovski products online?

Swarovski products are indeed available for online purchase through their official website, swarovski.com. The site showcases a...
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Order Tracking and Payment

Can I track my order?

Customers can track their Swarovski orders through a confirmation email containing a tracking number. This number allows...
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What payment methods does Swarovski accept?

Swarovski generally accepts major credit cards such as Visa, MasterCard, American Express, and Discover, along with PayPal at...
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Products and Customization

Are Swarovski products made with real crystals?

Swarovski produces real crystals, specifically precision-cut synthetic versions, ensuring exceptional sparkle and quality....
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Can I personalize or engrave Swarovski products?

Swarovski provides personalization options for select jewelry and accessories, allowing engraving of initials, names, or...
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Are there limited edition Swarovski products available?

Swarovski periodically releases limited edition items that feature distinctive designs and collaborations with artists. These...
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Promotions and Loyalty

Are there any discounts or promotions available?

Swarovski frequently runs promotions and discounts during special occasions and seasons, including new releases. Customers can...
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What is Swarovski's loyalty program?

Swarovski has a loyalty program called the Swarovski Club that rewards customers for their purchases and engagement. Members...
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Gift Services and Care

How do I care for my Swarovski crystals?

To maintain the beauty of Swarovski crystals, handle them carefully and avoid harsh chemicals. Store pieces in a soft pouch or...
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Does Swarovski offer gift wrapping services?

Swarovski generally offers gift wrapping services that can enhance the presentation of items for special occasions. Customers...
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