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Swap.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Swap.com Customer Service?

The question we are asked most often is about how to talk to Swap.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Swap.com customer service, get an answer now.

Recent Swap.com Customer Questions

How do I get three shipping labels?

To get three shipping labels on Swap.com, you have to create three separate shipments. Go through the process of "sending in items" on the site for each shipment. During this process, you will be given the option to print out a pre-paid shipping label. Please note that every shipment must have its unique shipping label. You cannot use one label for multiple boxes; each box requires its own label. This allows Swap.com to track each box independently and process your items smoothly.
Asked Apr 23, 2024 4:45 PM

Help me with my Swap.com customer service issue

General Information

How does Swap.com work?

Swap.com serves as an online marketplace for buying and selling secondhand items like clothing and toys. Users can create...

What payment methods are accepted on Swap.com?

Swap.com accepts various payment methods, including major credit cards like Visa and MasterCard, as well as PayPal....

How does shipping work on Swap.com?

Shipping on Swap.com is an organized process that allows buyers to easily purchase items. Costs are calculated at checkout...

Can I track my orders on Swap.com?

Customers can track their orders on Swap.com using an order tracking feature. They receive a confirmation email with shipping...

Selling Items

What items can I sell on Swap.com?

Swap.com allows users to sell secondhand items, including clothing, shoes, accessories, toys, games, and home goods, all in...

Is there a fee for listing items on Swap.com?

Swap.com does not impose a listing fee; instead, sellers send items for processing and listing. They earn a share of the sale...

Are there restrictions on the condition of items sold on Swap.com?

Yes, Swap.com has clear standards regarding item conditions, requiring them to be in gently used shape with minimal wear,...

How can I manage my listings effectively on Swap.com?

To manage listings effectively on Swap.com, sellers should organize items by category, use quality images, and provide detailed...

Does Swap.com offer any promotional events for sellers?

Swap.com occasionally holds promotional events for sellers, offering incentives like discounts on shipping, listing credits,...

How can I improve the chances of my items selling on Swap.com?

To boost the likelihood of selling items on Swap.com, focus on item quality, take clear photographs, and provide honest...

Post-Sale Issues

What happens if my item doesn't sell on Swap.com?

When an item does not sell on Swap.com, it is usually returned to the seller or possibly donated based on their choice and the...

Can I return or exchange items purchased on Swap.com?

Swap.com has a clear return policy allowing returns for items in their original condition within a set timeframe. Some items...

What if I receive a damaged or incorrect item from Swap.com?

If a customer receives a damaged or incorrect item from Swap.com, they should check the return and exchange policies and report...

What should I do if my item sells but the buyer doesn't pay?

If a buyer on Swap.com fails to pay after an item sells, first check the site's policies. Often, buyers may need a short time...
We look to the Swap.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Swap.com issues reported to GetHuman

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