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Swap.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Swap.com Customer Service?

The question we are asked most often is about how to talk to Swap.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I track my orders on Swap.com?

Yes, you can track your orders on Swap.com. Once your order has been shipped, you will receive a confirmation email with a tracking...
Ask any question you have about Swap.com customer service, get an answer now.

Recent Swap.com Customer Questions

How do I get three shipping labels?

To get three shipping labels on Swap.com, you have to create three separate shipments. Go through the process of "sending in items" on the site for each shipment. During this process, you will be given the option to print out a pre-paid shipping label. Please note that every shipment must have its unique shipping label. You cannot use one label for multiple boxes; each box requires its own label. This allows Swap.com to track each box independently and process your items smoothly.
Asked Apr 23, 2024 4:45 PM

Help me with my Swap.com customer service issue

How Swap.com Works

How does Swap.com work?

Swap.com is an online platform where you can sell or buy pre-owned clothing, accessories, toys, and home goods. To sell items, first,...

Selling Items

What items can I sell on Swap.com?

You can sell a wide variety of items on Swap.com. We accept gently used clothing, shoes, and accessories for men, women, and children....

Unsold Items

What happens if my item doesn't sell on Swap.com?

If your item doesn't sell on Swap.com, you have a few options. First, you can choose to relist it, giving it another chance to find...

Returns and Exchanges

Can I return or exchange items purchased on Swap.com?

Yes, you can return or exchange items purchased on Swap.com. We understand that online shopping can be risky sometimes, so we offer...

Payment Methods

What payment methods are accepted on Swap.com?

At Swap.com, we offer a variety of convenient payment methods to ensure a smooth and secure shopping experience. Currently, we accept...

Shipping Process

How does shipping work on Swap.com?

At Swap.com, we strive to make the shipping process as convenient and stress-free as possible. Once your order is placed, our dedicated...

Damaged Items

What if I receive a damaged or incorrect item from Swap.com?

If you receive a damaged or incorrect item from Swap.com, we've got you covered. Firstly, we apologize for any inconvenience caused....

Fees for Listing

Is there a fee for listing items on Swap.com?

No, there is no fee for listing items on Swap.com. It is completely free to create an account and start selling your items. Whether...

Order Tracking

Can I track my orders on Swap.com?

Yes, you can track your orders on Swap.com. Once your order has been shipped, you will receive a confirmation email with a tracking...
We look to the Swap.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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